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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It should be clear from the start that there is a monthly fee. It gives the impression that you are asking to be a caregiver rather than hire one.
I will know if this really works well when I hear back from someone I tried to contact.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your on line process is not the best. Keeps telling me expiration date not right. Not user friendly at all.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Need better caregiver filters based on availability elections, or, more clear instructions on how to achieve filtering options...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I didn't expect there to be a cost, and it seems pretty high, but I hope I find a good person. I also wish I could customize a future need better. But, I appreciate the ability to be specific and I think this will end up being well worth it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Hoping finding a caregiver will be as easy as registering for your website
It took a week for me to be able to upgrade my account so that I can contact potential nannies. Emails and messages to support went unanswered. Most of the nannies in my area haven't logged into the site in months and months and those who have have very little experience.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
It's hard to give a better rating when you have to pay before you see if your job post successfully gets anyone's attention, and right after giving you the credit card info you ask for more money that includes criminal background checks - which should already be part of the subscription.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
If this was possible I would give care.com 0 stars. I have sent them 4 emails and no one is responding, their customer support service is beyond poor. I contacted the company on all Social media platforms but I am still sitting with an unresolved issue. The fact that they created an online company and only provided one form of communication (email) and choose to pay NO attention to is sickening. This company is quick to deduct service fees but never available to provide the actual service!
Difficult to navigate from one application to another
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
The app is having issues. I paid for a premium membership but it's still asking for me to subscribe to it when I try to message candidates! Also I've tried to update my phone number into the app several times and it doesn't work, after the verification questions. Then something pops up to tell me my upgrade isn't done because there is no primary phone number. Please help me fix so I can utilize!
It's really sad to see such a big name in babysitting get one over on the small people. I've made several accounts to have all of of them closed on me without warning and the last straw was when I purchased a membership thinking that's what they wanted money only for them to take my money and close my account without verification of who I was. I'm just a parent trying to find a sitter. Just a waste a time and a headache.
Easy to navigate. Great user experience and lay out.
Great site but can't figure out how to schedule a call with a potential hire.
I would like to see each caregivers availability. Day/hours available. I don't see that
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Ok except for the continuous attempts to solicit more fees.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The app is very helpful and clear for what I need taken care of. It's not the apps fault that some people aren't accountable (:
I can only message limited people and everyone i have is not looking for full time which is what I need
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
It is a tad confusing regarding the rates AND how to contact a potential cleaner who has replied to my post. Make it EASY!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Need search filter for days/times. Too much time wasted clicking on people that are not a match for days/times.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/