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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Confusing, not sure as to if I am doing this correctly
It was very difficult to process a membership through apple
Error when attempting to put credit card information in and not sure if it went through or not because the error message was too general. Also, it's 2022 so you could allow people to pay with Paypal and apple pay.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The fact that you can create and post a job opportunity and receive applications, and then need to pay to review them and speak to the applicant is not clearly stated upfront and is extremely misleading. It is also misleading to have membership automatically renew unless cancelled - particularly when you sell a three month and annual membership. This seems tailor made to have people buy a monthly membership if they need to find somebody for one position, and then forget to turn off the recurring payments, thus allowing Care, com to collect money for nothing. Overall, this website uses several misleading tactics to try to squeeze money out of people, even when Care.com may not actually be providing any services for that money. This should be changed.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Online registration was ok. It would be good to have a list of items to complete before starting the registration process.
I was not able to reset my password on my phone. The link from the email with the link to reset was sending me over the page with forgot password button on my phone. Very frustrating. I needed to use the app on the phone and I could not. On the computer everything worked out eventually but not on the phone.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I followed the link for promo code but it was not applied at checkout
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I feel like I was lied to. I bought premium so that I would be able to message potential care workers only to find out that there is a daily max you can send. I'm trying to find someone within a few weeks so I am messaging anybody with availability. I'm not spamming people, I'm just inquiring. Feels like I just wasted $40.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is user friendly. A fuller description of services offered would be helpful as well as a toll-free number to call with questions
Multiple requests for additional fees is frustrating after already committing to a subscription.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Site crashed when trying to purchase a subscription. Otherwise layout looks clean and easy to navigate. Great GUI.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The website isn't active I can't activate a password or set up my request
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Easy to use and sign up for. Economical for a beginner
I was charged 155 just to message a few people on here. That's ridiculous.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's ok, really hoping this works out for dad, I need a break from all of this
Everything has been great and its helping me through this process
I accidentally selected the year membership thinking it would charge us a monthly rate but it actually charged us for the entire year upfront.
After paying for a 12 month subscription, I tried to respond to a caregiver's ad, but my message wouldn't go through and it indicated I should try again after some time. Not happy about this.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
You sent a coupon code (TAKE10) but increased the rates overnight so that with the coupon code my new monthly rate is HIGHER than without the code yesterday. Understand that this is a business, but poor form care.com. I was thinking about an annual membership, but NOT after seeing that.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Information I put in when originally signing up was not saved, including edits to job description to meet your small character limit. Frustrating.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.