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From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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My prior membership appeared to be canceled. The new pricing is not as good, and incremental add-ons for more and more money make the site feel less credible.
Very few have replied
Most are not immunized against COVID, which is very important to me.
I'm regretting paying money.
I've had better luck with other sites
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Felt a bit deceiving that I couldn't even *read* an application without upgrading (language implied upgrading was required to reply)... then I paid to upgrade and got an error page instead of a confirmation
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Had an issue with signing up and couldn't for the life of me find a phone number to get a hold of someone to help. I was kicked out of my account after paying 155. The oddest experience thus far on a sitting site.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Site does not flow properly and repeatedly makes me log in.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Very challenging to get credit card submitted. Had to try about 6! Times before it would go through.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
My application was premature - i do not have appointment yet. Will update/apply when i have appointment that requires transportation.
When I click on someone it keeps taking me to the same page, info regarding the care check. When I hit, "got it", nothing happens.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.
It has too many 'selling' marketing steps. Too annoying. And its too expensive.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
They will bring up inaccurate information on you and refuse to fix it. They tried to tell me that I can't have an account to use their care services, NOT WORK FOR THEM, just to use their services because of something supposedly on my record. My record is completely clean and always has been. I have multiple security clearances of varying levels and have for years. I even tried to contact them to have them fix it and they absolutely refuse! They don't even care that they have and use inaccurate information. STAY AWAY FROM THIS SITE! Just imagine what else they're lying about if they don't even care about having accurate information.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Good place to connect with the people you need but downside is its too expensive
I put my Visa card in several times & checked it each time
You won't take it
I need someone right away!
What is your phone number?
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Just advise of fees upfront. Don't surprise someone with it after several steps.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have been trying to upgrade my account so I can find a caregiver but the site keeps giving me error messages when I try to make the purchase.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
After figuring out the payment plans, I found the care.com website to be easy to negotiate.
I think that I may have found a Caregiver who can take my dogs out AND take care of me.
It would help if there weren't so many add-on charges and renewals that were automatic. I don't need a big commitment of time in here, just to find someone that will hopefully work.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
So easy to use with so many qualified care givers!
So far it seems easy... lets see if I get anywhere with it since I have not had any luck hiring an in-home care giver for my father in law yet.
My timed offer promo code wasn't applied and I see no way to contact customer support to get my charge adjusted.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I'd rather you have ads than have to pay for this service, just to message someone.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.