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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I would like to know the terms and obligations before having to make the payment. I would have liked to know the background checks are not included
In the monthly fee
I've tried to upgrade my account multiple times using multiple devices and still get an error message that something 'technical' occurred.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I can't book for March 11-13 of 2022. Please help me as the calendar button won't even go to the end of February
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Way too much money and really upsetting that you have to pay just to send a message. I'll be cancelling this account for sure.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
It's very hard to find contact information for applicants. I need someone now.
When paying subscription, I didn't know that background checks were not part of my subscription. Then after payment was made, I was notified. This was bad communication on your part. Please refund me my fee or I'll dispute with my credit card company.
There should be more options than just a sliding scale for pay.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I subscribed twice to care.com premium on the app and both times there was an error where it failed to go through even though my card was charged. I couldn't respond to messages in that time. I tried calling but the customer service line directed me back to the website then hung up. I put in two emails on the website to customer service and no one called be back. Fortunately Apple canceled my subscriptions so I wasn't charged for nothing. I am now trying to subscribe on my computer since the app failed.
Pricing for services on the website it much to high and the inability to deselect automatic renewal on your plans is crooked.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Due to no background check on family I ended up working 5 years for a pedophile father. 20-year sentence served
Where is someone to talk to i need a # to call asap
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The payment section hasn't worked. I have tried paying several different ways to no avail.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Disappointed that I couldn't just contact people after upgrading to premium account and was forced to post a job
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Not super clear when job is posted or how I or if I am notified of messages
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
When I purchased the premium membership or showed $12 monthly subscription if I committed for one year. And then when I got my email it skewed they charged me the full amount of $155.40. This means it was not a monthly subscription. I contacted customer service immediately after to cancel and they said no refunds and it's their policy. It's absolutely misleading and they didn't say no refunds before. They also say, 'not commitment cancel anytime' but won't give you your money back.
I set up a job posting to hire someone for my elderly mother. I went to edit the typed description that I HAD to type up and submit before being able to proof and it won't let me edit any of the description part that I typed up. I also wanted to filter out possible care givers by those who were willing to work with someone who smokes--not an option. I wanted to be flexible on the dates/times I needed but it made me put something so I'm afraid that potential matches may filter me out b/c of the days/time I was forced to put. I'm also really surprised there aren't more search filters.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am looking for a family to share a nanny with and have received a response from one family. I am completely unable to respond because I keep getting a message that says "An unexpected error has occurred." I have tried to respond on the mobile site, the app, and on a laptop and even signed up for a 3 month subscription hoping that would help. I am worried the family may think I am unreliable if I don't respond soon. This is SO FRUSTRATING. Please help.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
It would be nice to be able to pay monthly instead of one lump sum.
Allowing us to post a job, yet one MUST subscribe to see it. It's extremely rude and distasteful
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Posted a job for help with my mom. I signed up for the one month subscription, but it looks like this will auto renew, and I will need to cancel after a month. Not sure why that happens if I selected one month only.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/