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From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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There was an error to pay for the premium for two weeks was unable to reach my applicants caused the job to close
I cannot communicate with any potential caretakers unless I subscribe to the premium status. Then, when I try to message a potential caretaker, it said error over and over.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Would have been nice to know there were only 4 house keepers in my area before I signed up for a year of service.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
There is no way to request services that would extend past midnight, which makes the process challenging.
I agreed for a $38 dollar a month and got hidden charges right off.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Haven't used the website long enough to have an opinion
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Its a hassle and hustle with all the additional up charges...
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Good site for finding caregivers. My daughter also worked as a childcare provider 6 years ago and enjoyed the experience of working with a military family.
Appears to be reliable. Was hoping to see comments from clients of caregivers
No phone number is frustrating. Membership options confusing
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Not enough time on the site to determine if this will be helpful or not.
If you have any questions, additional help can be found at https://help.care.com/
Worst customer service. You might be able to find help, but any issues and care.com won't help.
Also dont rely on their background checks.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The credit card system for upgrading seems to have a bug in it
App crashed. Website not updating. Just closed everything and restarted.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I paid for a month of service hoping to post a job and find a caregiver. The website would not post my job and instead listed it as "pending" for days. When I asked them about this they refused to refund me for the service they were unable to deliver. They accused me of trying to get a "free" membership even though I had actually paid for a service I could not use.
I have found someone on another site for sitters, and would recommend that one or networking with local parents/online groups to find someone locally.
Update for 5/30/2022:
After care.com publicly posted this comment below to "resolve this issue". This is simply not true. I have responded and reached out to them several times and every time they take no responsibility, refuse to make any attempt to repair to basically stealing my money and not delivering. Check out their profile out on the BBB website for 732 complaints in the last 3 years as of today.
Please find another website and service to use, this company will steal your money and is preying on vulnerable parents who need help.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I am attempting to sign up for services, but after inputting my card info, there was a site error. This makes me uneasy, as I am nervous to try again and find out my card is charged twice or something.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your website is HARD to navigate. I have been trying to secure a housekeeper since Thursday 1/20!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I haven't heard anything back yet so I don't have much to offer. I was told it was $25 to get access for sitters but I somehow paid $43+
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.