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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Will not let me change address, can't easily find help to fix problem. Bad experience.
Searching in the toolbar for sitters returns no results and a non responsive page.
Too many issues:
Try to access previous accounts however every time a reset password link was sent to the email kept receiving error messages. After create a new account applied for monthly plan and background check, and got charged for both but the system only read me for the monthly plan and not the background check.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I am not happy about having to pay a fee to contact sitters
I only subscribed for a yr and you over charged me already
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Very difficult to upgrade. All sorts of error messages. No reasonable contact information (no customer service phone #). Email for help and the response was not especially satisfactory.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I got all the way to pay and got kicked all the way back to the beginning.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Its very shady of you to take away my messages after I cancel my subscription. I paid for it, and I still have nearly a month left thats already paid for, but yet your revoking my membership now, just because I Cancelled. Probably not even legal, but shady a best. Not great for a company built on trust.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Website would not allow me to proceed with purchase. Had to go into private browsing as it did not work in the app either.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Didn't see a spot to enter promo code. Pais full price.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Scammers. I signed up to Care.com for a one year subscription and cancelled a month after as I no longer needed the service. I did not receive an email confirmation, as the cancellation was confirmed through their website. They charged me a huge fee again the following year, and refuse to refund. They say they have no evidence subscription was cancelled. They do not send any sort of email or reminder before they deduct the fee again. When asked about this they do not respond. Additionally, they have now cancelled my subscription, but the fee was for a full year, which I have paid for but can no longer use. This company has no sense of ethical responsibility.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I marked someone as a favorite using the red heart but can't find it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I used you a month ago but unfortunately the person did not work out and she should be removed
I like but can't give 5 stars till I have used this in the next week.
Feels somewhat dishonest or lower quality due to all the paid add-ons as you try to check-out.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Not very good. Quite confusing frankly. I'm trying to reset a password (if I had one in the first place) and you're not sending me the link. I have given you the $ for the three month upgrade but we haven't sent me any sort of email acknowledgment of that.
Just started, so far feel like there's a lot of subscription add ons pitched before i really know how the site works. TBD
Nice website. Caregivers seem to cover many different areas. Most of what I had found from searching specialized in elder care/dementia, etc.
I don't like all the "add-ons". A local respite group suggested the site, and I do not mind paying for services, but this was really closer to bait-and-switch that straightforward service. Like a site that hooks you on the services then tries to get you to buy product, as this is their true goal. You would be fare more credible if you put ALL the options and costs up front before people go through all the steps to develop their job description, etc.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Site was slow and when I tried to upgrade something happened. Now I don't know if the fee was charged to my account or not. I'd have to wait to find out post my job.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.