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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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OK, lot of caregivers who have not been active for a while
Some difficulty navigating, it continues to push me out of the site and start over
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Approved my request without my final confirmation, but easy to use. Thanks.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
To many different parts. Need to be more direct and straight to the point
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
The credit card application did not work all day yesterday.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Good…had to get it to keep multiple zip codes straight
Its been great except not letting me enter my information.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your pricing is deceiving. I was understanding that I would be charged $12.95 per month and you just took a whole $155.40 out of my account. Then charge even more for silly stuff like featuring your ad and seeing if messages have been read. I get you are trying to make money but that is absurd to treat people that way knowing you have probably millions or at the very least thousands of people using this site. Some of us are really struggling right now but you just take like its ok or something. That is really horrible to treat customers that way.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Hard to put the credit card info on my Kindle. I had to use the reg PC to do as the Kindle had the credit card in auto fill but did not do it right.
I'm not sure if you are having unusual glitches or its common. But I had another account. It kept asking me to upgrade, and I kept trying to enter my credit card, and it kept getting rejected. I tried three cards. All rejected for wrong numbers, which weren't. Then, the system closed me out for suspicious behavior. I tried to contact you,. Your website requires you to be logged in or use email. Both were impossible since I couldn't log in, and I couldn't fine an email address. So, I reregistered with my other email address. This time, you charged my credit card. Sincerely, David Duckworth
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Don't nickel and dime. Offer a single rate for full featured product and cut the crap.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Some things on the website seem
To be having trouble working
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
In Search at this time trying to find a good sitter so not sure how it will turn out
You pay for a service to post your abilities and search for positions. You respond to post from ppl looking for help but, they cannot respond to YOUR PAID FOR MESSAGE, unless they pay as well? What kind of scam is this? Save you $. This site is a rip off. I've been paying for this service for over 3 years & was NEVER TOLD that I was paying for nothing. Sad that they steal money from the ones looking for work.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Promo code expired within hours, before I could use it - the very same day I signed up. No person to speak with by phone. Not impressed so far.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Filtering needs more ability to find nannies vs. babysitters. Many have one hourly cost listed, then when you message they are asking for a great deal more.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Misleading - hooking me into 3 months and then all the add ons must also be 3 months
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's much more expensive than I expected. I was under the impression the initial cost included background checks.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Messaging on the phone is a little choppy and going back and forth between messaging candidates and your search is not ideal as it goes all the way to the top of the page and not where you left off.
Need someone soon Gentlemen if possible please advise asap *******311
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.