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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Just beginning to look for tutors in math. Many say "is not available to bok now." Does that just mean because it is late at night? Or are they not taking on new clients?
My payment didn't go through and you provided no information about the issue
Having to upgrade to respond to someone is unreasonable, including that it automatically renews unless I cancel it.
First time user, easy to follow instructions, fast site
Too early in the process to give you 5 stars, but I like what I see so far.
Trying to upgrade my account and keep getting error messages that it cannot find the prices and to try again later. After paying for upgrade through mobile app, tried to message caregivers and it tells me I need to upgrade. There are many more issues and I could go on and on.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Too many add ones disclosed too late in the process
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Having trouble updating my new address. I am no longer in Pompano Beach. We are now located at 82 Spoonbill Circle, Saint Augustine, FL *******
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Have tried 3 different methods to upgrade and there are numerous different problems each time I try. Wrong name, wrong number, zip code
I don't see why I have to pay in order to find someone to pay. The financial stress of hiring someone for my elderly mother is hard enough
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It took awhile but I talked with several applicants and have filled the position.
Surprised that background checks are not complementary
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Extremely difficult to speak to anyone to explain particular needs. Many applicants were listed that did not have necessary qualifications. Tried to upgrade so I could get in touch with some applicants - upgrade didn't work. No other way to reach them.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
This app compares to others provides useful references and tools that are easily accessible. Unfortunately, everything is at add cost al-carte
I have posted a position that does not in any way seem to violate the guidelines for a nanny post and I keep receiving a generic response that it doesn't meet the care.com guidelines. Very frustrating after several revisions it still hasn't been approved.
Thank you for your feedback! All jobs go through a review process before they are approved on the account to check for safety. I've looked into your account and see it was just approved today! Please let me know if you have any further questions! :)
Seems expensive for what I've gotten. Plus, keep getting error pages
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have tried 5 times to upgrade so that I can contact the nanny as soon as possible, every time errors saying request couldn't be processed at this time?! I have used pay pal And actual credit card!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Don't you want payment? Trying to use a credit card was impossible. Something was ALWAYS wrong, including my name.
I know my own name.
I ended up going through my sister's PayPal for payment.
You didn't like her info either when trying her credit card...
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I signed up to find a nanny within my parameters and found three matches that were still out of my price range. I had to pay the 100.00+ to get "safe results" and still came up empty handed.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I am already locked out as I try to reset my password. First use.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/