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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I tried to upgrade. Kept sending error messages. You offer no trial anything - a month to see if this works. Oh well
I was banned from Care.com from my search engine Google and Safari servers. I could not login for a LONG TIME until I went to my old email account. This is very odd.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I think I have successfully signed up but an error code has me wondering. We'll see if I am ok.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I enjoy the helpful tips but being new to posting I would have liked some helpful pop up steps for the first time about the features.
Not being able to reach out- system error - and not finding anyone yet
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I just paid for 12 months, I log into the app, now it's telling me I have to upgrade!
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I appreciate the questions that help me determine my need and the actual sample job posting. It really made this easy!
Problems with payment pages. Also saying the price is $12 per month makes it seem like there is a monthly payment option, which there is not for an annual subscription. Feels like trickery.,
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Why do I have to log in twice to send a message to a provider when I never leave the site.
The site would not accept my 1st credit card. The site is NOT free and requires sign up to premium services which are very expensive. However, the site does give options on the caregivers and is easy to use in that respect.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I like it but I can't imagine why anyone would sign up for a monthly subscription and keep it after finding someone
Great, very easy to use with good options for placement of ad
Extra fees are irritating and make me second guess using this service.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I just booked and there was a 20% off savings coupon that now I either have to eat or go fight for. Plus I am probably not going to be notified at the end of my term and am going to be jacked on pricing and have to fight for that too.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I don't mind paying 40 bucks to try this for a month, however not being able to cancel my subscription so you don't bill me another month without also losing the features I paid 40 bucks to use is a $#*!ty business model. You are being preditory hoping people forget to cancel. If your content is that weak you need to turn to those practices to get paid then I do not have high hopes for the usefulness of this site.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Finding the site challenging to use. Not as simple as could be. Lacks opportunity to connect with site or contact us so to receive clarification. Such as If I were to increase from monthly to multiple months would I be able to send more messages?
Should the site provides me in obtaining my care giver needs it will prove to be effective. As of first day, disappointed due to inability to pose questions let alone have these addressed.
Tony Sherman
*******@yahoo.com
*******131
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
There is no place to tell what kind of help you need. I have questions that I can't answer.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
My post didn't go through at first because it said it had an invalid character. But it didn't tell what was invalid. Turned out to be the hours I was looking for 7:30pm-8:30pm that it didn't like.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Only being able to send 5 messages in 24 hours is ridiculous for the amount I am paying to find a nanny.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have been attempting to upgrade and continue to receive an error. It is quite frustrating
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.