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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I was previously a nanny. I couldn't even access my account to close it and open a parent account without paying for a background check I didn't need. Once I opened a new account with my husband's email, I then couldn't access the special offered to new accounts to sign up for premium which is required to actually hire someone. If I didn't live in a small town and had another option, I would absolutely use a different service.
I just now got my ad posted so I can't really say yet.
Navigation is confusing when getting set up. Obviously designed for additional services sales.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Still a little confusing. It would be good to talk with a member of your Team, to assist.
Very easy to find and communicate with care givers. Definitely a blessing!
High price of monthly membership. Site works well.
I am happy to learn how easy it is to use this website.
Can't post my job description because it says I am using invalid characters - no specifics provided, so it becomes a guessing game of what needs to be removed.
I can't upgrade I'm using either of two payments. The applicant is my near neighbor who I have met before. Clearly your service is blocking me more than assisting. Pirate!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I dislike the fact that you cannot pay a one-time fee without cancellation, and the site is 100% useless unless you pay something. So dangling a "free" with it is disingenuous. I begrudgingly paid, but will be cancelling it.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
No experience as yet will see if you can produce results
I am having trouble changing my location on profile. Now i have to wait until someone helps me which will delay process of finding a nanny.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I would not classify the website as user friendly. The biggest problem I had was with the pool of applicants. I'd say that at least half, if not more, were not available for booking the day I needed them.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I wish I could call someone to see how this works first! But I went ahead and set it up any way!
Registration went fine. We'll have to see how services are once we begin our search.
It doesn't say why my job posting is failed. I got the email notification saying that the job posting should follow guidelines. I followed the guidelines but got same error. The website is should tell me what guideline I am not following and how can I improve my posting.
Last minute costs are annoying. Be upfront about the cost at the beginning of the process
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I paid for the premium. Because I need sitter services righr away because I'm starting a new job soon. This qebsite advertises I can find someone fast and I have yet to get a message and I have been looking. If I'm not able to get what I need in a week before I could start this job then I want rhat money back.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The app gives me errors every click I make. I upgraded to premium still not luck
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Easy and provides guidance on an ad I desire for my wife.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.