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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Not finding any matches in my zip or surrounding areas
So far easy to use and getting applications quickly.
I have to pay $40 to hire one person? Whoever came up with your pricing strategy needs to go to church.
Misleading. Initial scan showed someone that lives close. After I joined to "reach out", there was no one on the list. Will cancel and ask for a refund.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Ran out of messages to send shortly after signing up. There was no warning or mention of a limit and now I can't reply to those who responded. I get that you don't want people to spam messages, but like 99% of my messaging is going to happen immediately after I sign up.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Website is slow responsiveness and does not keep setting when trying to select filter options. Was not able to update profile information.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
A very wonderful tool to get employment working with Care
Unable to get website to work with initial email as I forgot my password - retrieve password not working, no email sent. Website continuing to give error that I need to clear my cookies, still doesn't work after cookies cleared. Had to log in and make a new account on my phone app.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Charged me a lot of money to tell me nothing available in my area and no refund option available just cancel.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I was told it was $1.88 for one month and then it charged me $38 and I'm very mad
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have tried care.com several times and shame on me. There are a number of applicants but finding the ones who really want to work is another thing. The applicants do not deactivate their account if they are not looking so you waste your time with so many that do not respond. Many are looking for more money then they should be for the job. Many do not show are have the decency to cancel appts. It is a joke bc of the applicants but the company is charging more then it's worth. You also do not get your money back and there is no contact info for the company. If you use... use with caution. Most of it is a waste of time and not good applicants.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Various pay and logout procedures continually failed. Flat out refused to allow me to use my PayPal account. More…
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I haven't even gotten to the point of being able to search for care providers yet, and your site tried to upcharge me on NINE (9!) different additional services. If I wasn't desperate I would avoid this at all costs.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Website need to be current and update it on people who are looking to be hired
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I can't figure out how to find families seeking nanny shares.
Very good... however I had to pause a posting and when I attempted to reactivate it I could not figure out how to edit it. So I ended up deleting and opening a new post.
I'm in the middle of signing in and there are lot of hidden fees and sort of annoying survey questions before I'm finished.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I thought the caregivers were already screened when I paid the yearly fee.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Difficult to navigate, says sign up for free but I had to pay to sign up
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
Have used them on and off over the years to find sitters. As other's have mentioned the site is not the easiest to use. If you use the desktop version and want to see older chat histories, you cannot. You have to use the app on your phone to see those.
Also cannot stand that I keep getting some emails from them I cannot turn off.
My biggest coplaint at this time is I paid for unlimited background checks, requested one on Jan 4 and I am still waiting. (It is currently Feb 15) They keep telling me they are "working" on it. I just got an email asking how my service was. I never heard from them. I have sent over 6 emails and had 3 chat sessions with them and still nothing. No updates at all. Just trying to get my money back for this service at this time, since it was useless.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.