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From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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When navigating through this website it keeps opening new tabs. I would use the app but does not even open. Very madly managed.
We have fought with your website for a couple of hours. We contacted you by email 3 times... you sent us a "form". Also... we signed up for 1 month and saw a total of $155. WE WANT TO TALK TO A REP. ASAP
Ph. *******361
I can get log in, waiting for an email with a code to change it
I'd like to get to the messaging page instead of all the pop ups.
A little confusing navigating the sign up options so I stayed with the basic and said no to all of the additional options.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Wish I could filter caregivers by criteria (location, languages spoken, etc)
Too premature to ask. We will see what happens. Ask again in 30 days.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your upfront info is very vague. Your system lures people in, then says, pay to actually use it!
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Had a lot of difficulty getting my credit card entered. Finally did it.
Annoying that you don't have transparent pricing, everything is an add on. Silly
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
This website is "unfriendly ". It requires I log in 2-3 times.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Have paid for care.com 2 times before and have never been able to get an attendant.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I had no choice but to subscribe in order to participate. I do not wish to automatically subscribe each month!
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I need customer support. There is no way to reach a human. I think you have charged my card twice.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I have entered multiple times the city and zip code for the area of which I am needing to find help and the app refuses to advance. ALLLLLL I want to do is post a job opening and get on with my day. You have over $100 of my money so now let me use your services.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Website keeps giving me error message, stating my access is denied, after I have purchased a membership
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Object to being pushed to upgrade before even getting a response...
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I tried to get a membership to email a housekeeper but that ended in an error message with no information on whether the payment went through
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Cause I just started! You are annoying me already.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.