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From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Took about three hours to update password, then additional fees were added to even see the applicants. What a rip.
Had to create new user id because you forgot password link request was not working. I had been trying to 2 days
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Website does not respond to send reset password and app as well. I just signed up for care givers and cannot contact anyone,
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Your website seems to change numbers while you try to enter
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I couldn't find where to add promo code VDAYSAVE20 so I didn't get to save 20% If you could please adjust this for me i would probably have a better rate Thank you!
It was ok - I was looking for someone to help with a hospital appointment, and it was not included in the lists.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I paid to upgrade last night and haven't been able to get on the website since. I'm about to contact AMEX to refuse payment if I can't find a way to resolve.
Website seems OK so far.
However I downloaded your app, which is a nightmare. Can't update personal profile as it won't save the edits. Won't even take the credit card.
Needs to be fixed.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
The information is organized but it is apparent from reading the bios that many of them have not been updated in a long time. Old information should be removed or updated as it makes it seem that those caregivers are no longer interested in providing services.
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I didn't anticipate having to pay to get details on the potential applicants.
I haven't used it yet and I get this popup message. This is NOT a good website
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I had assumed that part of your service was screening and you don't do that. Tomorrow I will cancel if not before
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Forcing customers to give their address and private phone numbers just to contact a business is anti-safety and would not happen under normal circumstances. I feel like you are taking advantage of a subscriber because to use your service - we have to give away our PII to companies we wouldn't normally do so with just to send a basic inquiry.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I did not want to be charged all at once. I thought it was monthly
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Not too difficult, couldn't find the senior care I needed at first but I did get there.
After signing up and seeing the totals page, the site said I had to start over.
Also, the wrong zip code keeps popping up even tho I have corrected it at least 5 times. Pls supply me with a phone # so I can continue trying to find help.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Pricing seems to be intentionally confusingly presented.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Keep getting messages that a technical issue please try again in a few minutes
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
No customer service nor help getting the care you need, they collect 40 dollars a month for doing absolutely nothing
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/