On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Alyssa did a good job. I am trying to hire her again. She did exactly what I had asked her to do...and on a very short notice
My animals liked him immediately and they their time being with him.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
She showed up on time very polite and got right to work. I think she did a wonderful job. Thank you so much
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Once again, the person I hired to do housekeeping did not show up. They gave one ridiculous excuse after another. I have tried multiple times to hire a housekeeper through Care.com and not once has the person shown up. The response rate is terrible so I usually have to message 10 people just to get one response. The ones that say, they are coming never actually do. On top of that, I had some sort of automatic renewal, which I did not know about so I've been paying for a service that I have never actually gotten to use. I cannot express how dissatisfied. I am with this company. I would not recommend them to anyone! I have finally managed to figure out how to cancel my membership
Hi Diane, I'm sorry to hear that the housekeeper didn't show up, that you didn't have any luck with our service, and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022232 in your response.
Helen took great care of our pups while on our cruise. She let us know every day how they were dong and sent pictures of them. They were healthy and happy when we picked them up. We will definitely use Helen in the future.
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
The worker never showed. Was unavailable when called, texted, or messaged. This person put my children in a very dangerous position by not showing up. We had to scramble at 5am to try to rectify the situation.
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. All caregivers on Care.com go through an initial verification before being allowed to create an account. Care.com does not directly employ the caregivers you find on our site, and we don’t place caregivers with you; instead, we offer an array of tools and resources to help you make the best and most informed hiring decisions for your family. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022211 when you message.
Additionally, I encourage you to post a review on the caregiver's profile to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Very pleased with the quality of care. The entire process is so quick and easy.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I'll start with the positive - I've found good people to help with our babysitting/nanny needs. But the site and app are the worst user experience. The app is so slow. Messages are glitchy. I do not recommend care.com
Hi Stephanie, thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm glad to hear that you've found help with your babysitting/nanny needs. I'm sorry to hear that you didn't have a positive experience with the site or the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022197 when you message.
I contacted two housekeepers but never heard back from either one
Hi Maryanne, so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022196 in your response.
Erin stayed overnights at our house to pet sit for our large dog and our two medicated cats. She was very responsive to our texts and loving with the boys. We also came back to a very neat and tidy home. Will definitely be continuing to book with Erin next time we go out of town.
Hi Megan, that's wonderful news! I'm thrilled to hear you found such an exceptional pet sitter. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Thank you so much for your feedback; we really appreciate you sharing your experience with us. I'm sorry to hear that you didn't have a positive experience with the site We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022161 when you message.
This is a great service. We were able to locate a sitter immediately. When that sitter had to cancel last minute due to extenuating circumstances, we were able to find someone else in a very short time. The sitter we ended up with was wonderful, flexible and provided good service.
Thanks so much for the great review! I'm happy to hear you are finding success with the site and we are thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Barbara B. Is a great house cleaner. She was on time, friendly and full of great questions. She did a fantastic job and I am going to use her again. Worth every penny
Hi Diane, that's wonderful news! I'm thrilled to hear you found such an exceptional house cleaner. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I mistakenly clicked on mark as hired.
This caregiver was not available to me
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
The caregiver was kind and knowledgeable. I was confident letting her walk my dog.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I tried to cancel the siter who did not have any references. I had problems accessing the web site as I was traveling and did not have a customer service number.
The siter did NOT come to my house while I was gone.
My account was billed despite the fact no siter was ever at my house
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022112 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
People should respond, at least say they are interested or not.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-022106 when you message.
Previous sitter canceled on me and I was able to find help with watching my boys over the weekend through care.com. All of the sitters that I have found were from care.com & they have been a pleasure- the longest sitter that stayed with my family was for 5 years!
It's fantastic that you are having a good experience on the site! We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Care person agreed to call. Never did. I was charged for nothing.
Hi Angie, thank you so much for your feedback. I am sorry you did not have a good experience with using our site. I want to note that we do offer the option to post a review for a caregiver if you'd like; this Help Center article explains how: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We would also be happy to assist you in your search. Please feel free to reach out to us at https://help.care.com/s/contactus or via Facebook Messenger. Please use Reference Number REV-022059 in your response. Thank you!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share this! It's great that you have been so happy with your caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.