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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Trired 3 differet careworkers NOone called or did the job still have not get a call from the last one and tried to change the phone nomber on the profil can not do that...
The Care app cancels out contact info, can only chat,but can't call because phone numbers are blocked out. This defeats the purpose of paying Care.com to provide services. I paid for premium services that can not be utilized. Quite disappointed and pressed for time to have nothing work proper.
Thank you for your feedback and I am sorry for your frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, ask the caregiver to resend their information, and it will be visible at that point. We'd also be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022510 when you message.
Very punctual,polite, caring and nurturing babysitter. She was awesome. My daughter really like her. Would hire her again! Highly recommended.
It's really great that you found such a good caregiver. Thank you for letting us know! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Our sitter was loving and went above and beyond to make Jasmine happy and comfortable while we were away. She kept me informed and provided updates on her care that made our time away carefree.
I'm so happy to hear you have had a good experience and found a great caregiver!. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) or directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Dogs accepted her into their pack immediately and I believe they can see things in people that other people can't. When I knew they trusted her I know I did too. Truly a good person.
This is fantastic! It's great you have found such a good caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I have a hard time with your internet side. I will try again to find someone.
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022472 in your response.
This person is a good communicator. But unequal to the task. He made an effort until I left him alone. Upon which he left made some remark about needing to dump fluids. And exited never to return. I made an attempt to reach out but it appears I have been blocked.
Hi Frances, I'm sorry to hear that you didn't have a good experience with the caregiver. If you haven't already, please consider sharing your experience by leaving a review on their account. Your feedback helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
It was easy to find care on Care com and set up a profile. My initial caregiver cancelled and I was instantly refunded and my request was resubmitted to find a replacement. Chatting function was easy and I was able to find care
The app and website are not hard to use but it seems glitchy when it comes time to review my care giver. I found it difficult to leave them a review and see a summary of the care given.
Hi Nicolette, thanks for the review! We'd be happy to help you with the issue you are having with leaving a review for the caregiver. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-022454 when you message.
Brisa took good care of our dog and home. She followed our instructions and when we returned Sydney, our dog, was happy and healthy. The house was as we left it and she also washed her bedding and towels.
That's wonderful news! I'm thrilled to hear you found a great caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Have taken £45 for an unusable service - that's two tins of specialist formula for my baby that I'm now without. I signed up when I was sleep deprived with a new baby, hoping for some help. There was no one any good in my area. No reminder that it was going to auto renew, just the hopes that everyone forgets.
Considering most people are looking for help and are probably stressed and tired, they must make a fortune with their underhand practices. Of course, no one in customer service cares.
I'm now having to beg friends and family to lend me the money to pay for formula until my next maternity pay comes in because they've taken that money out.
Disgraceful.
Thank you so much for your feedback. I'm sorry to hear you were not able to find a caregiver. Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. I'm also very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook messenger. If you are in the UK, please contact us via https://www.care.com/en-gb/contact-us. Please include Reference Number REV-022412 when you message.
The housekeepers had hourly rates on their profiles yet none are charging per hour. They all ask to view the flat even though my description of the flat is in the job description and in my messages to them. Some suggested that the first clean should be a deep clean even though the house is super clean and we've paid for a deep clean when we bought it a month ago.
Many housekeepers did not have any reviews so it was difficult to understand how good they are.
The website is quite clanky and not very user friendly and I don't want to download yet another app.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022411 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Julie was absolutely terrific. It was our first time using her & the kids absolutely loved her. She's punctual, kind & patient. Looking forward to the next time.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
My dogs were well cared for and I was kept informed daily about how they were getting along. From start to finish, it was an exceptional experience.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Jaime did a wonderful job. She met with our kitties before we left. She kept us up to date on how the kitties were doing when we were gone. She is an outstanding care giver.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Easy and quick to find exactly what I was looking for. The selection seemed very good.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Hello first time using Rover it was alittle tricky setting the app up but once you had the app downloaded it was a breeze
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I forgot about Care.com as a choice for senior care. Thankfully, I found some great candidates in our first week.
That’s so great to hear you had a good experience with the site! Thanks for sharing!
Thank you,
Care.com Member Care Team
It was easy to use and I found the right person to watch my pet.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Shanna fed me my cat and scooped the litter box unasked. She also brought in the mail.
This is great to hear! Thank you for sharing that you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or via Facebook messenger. Please include Reference Number REV-022519 in your response.