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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Resumes posted online were informative and helpful. Response by candidates was prompt and respectful. Hired a candidate after contacting and interviewing only two. Asked them to visit our home to meet my wife who has dementia which they did and onc of them was an excellent match.
Hannah did a great job caring for our dog for the day. There was a fenced in yard so our dog could play outside. Hannah also took our dog on a long walk and to the dog park.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
We needed a pet sitter by end of week. The set up, inquires and hire was completed within 48 hrs and very happy with our care giver.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
No one is communicating with me. I hired two women for today and I haven't heard a word from them as to if they accepted and if they or when they will arrive.
Thank you for your feedback. I am very sorry to hear you haven’t been receiving responses from caregivers. Please be assured that we make every effort to keep our members up to date about new messages and job inquiries, and we encourage all Care.com members to remain courteous and timely in communication with other members. We recommend that you have a specific time line for the hiring process and decide how long you are willing to wait for caregiver responses. If the caregiver doesn’t respond back in a timely fashion, you may want to move on so you are not wasting precious time. We are also happy to offer any assistance we can with your search. Please don't hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022743 when you message.
I interviewed several candidates with terrific experience. I was able to find the perfect match for our child and family.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Messy, disjointed way of communication. The response choices are vague. Applicants reapply even after hired. Their is no way to respond to any applicant that is simple and clear. And then the messages are all jumbled with all applicants. It is just a mess.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022667 when you message.
I was able to have Connie hired through your organization. The parents were able to talk with Connie and get to know her before they agreed to employ her for the evening. When you are out of town guests at a hotel and do not have personal friends recommending a child care giver, it is a nail biting time. Going through a reputable company does settle one apprehension
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
This company is a complete scam! I signed up for one month and they billed me for subsequent months without a single notification. DO NOT sign up it is a SCAM! IF I COULD GIVE IT ZERO STARS I WOULD
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on their credit card statement. We are also available via Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-022664.
The problems: incorrect info was added without my consent to my Care.com profile -
unauthorized added needs: the hours, feeding, and meal prep
Most people who applied for the position didn't call after I provided my phone # and asked them to call
One person who did call and agreed to an in-person interview was a no show with no further contact
Thanks so much for your feedback. I am sorry you haven’t always heard back from caregivers! Please be assured we do our best to encourage our members to always be courteous and professional and I apologize if this hasn’t been your experience. We are also happy to help with your profile concerns. Please reach out to us via our Help Center link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-022640 in your message.
My experience Never happen because the caregiver set a schedule. Told me to text it to her and then, after I approved. I hired her she called back late night and Canceled.
I am so sorry to hear of your experience using the site. I wanted to let you know about our Reviews feature, which allows you to leave a review noting your experience on a caregiver’s account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Will not use service again. She also had a record. Sent pictures like it was A hook up.
I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if possible, we would really appreciate more information regarding this. Please reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022611 in your response. Thank you!
Great attention to detail. Care for elderly mother was so kind & attentive
Thank you for your feedback, we really appreciate it! I'm also so happy to hear you found a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Briana went over and above to give my old, sweet cat, Frank, gentle and attentive care.
He had plenty of food and water and his cat letter box was very well maintained!
I will be very happy to have Briana's care for Frank again in the future.
It's so great to hear that you found such a wonderful caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Have no idea if luci is coming. Said couldn't call me and I can't call her. Very confused. If I don't hear from her. I would like to cancel my subscription!
Thank you for using our site and service. I am sorry you are having difficulty connecting with your caregiver. If you would like assistance, we are happy to help! Please reach us through the Contact Us button found at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-022538 in your response.
Thank you for an amazing pet sitter experience while we were away on our family vacation! Taylor was an amazing fit for our dogs. Her dedication and kindness to our pets allowed us to have a carefree vacation allowing them to stay in the comfort of their own home while we were away. Her daily updates and photos were a great reassurance that they were doing well throughout our entire vacation!
I am so happy to hear you have found such a great caregiver! Thank you for taking the time to post your feedback! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I signed up and within an hour I had hired a very excellent person.qui
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Found the app to be easy to use but the communication of the contractors was lacking. Quality of cleaning I received did not meet my expectations and had to re clean by myself. Would not use again
Thank you for taking the time to post your experience using our site and service. I apologize for your frustration and please be assured your comments have been taken into account. I wanted to also make sure you’re aware of our Reviews feature, which offers the option to share your experience. Your feedback can be helpful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please use Reference Number REV-022528 in your message. Thank you!
It took us a couple of days to finally get some replies. The profile we left was at first incomplete because we had some difficulties navigating the site. After correcting that we had several great applicants. Wish we could offered them all a spot. We hopefully found an individual to meet our needs.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I don't love Care.com. First of all, it's a large expense just to be a member to receive services from others. The cost of one month membership is a whole third of what I'm going to pay for a provider! Plus, I used to offer my services on Care.com, and it won't let me use that same account or email to now be seeking services, so I had to sign up separately with a different email address. Finally, I have posted two jobs so far, and the experience of the questions asked by the platform and how to reach out to providers has not been consistent. It is really confusing. Editing a job is also not smooth — in the app, it's very try glitchy, and also I can't change the method of payment for pet-sitting jobs. So now I am going to pay in cash even though I had been hoping to pay through the app so I could get a receipt. And I don't want to sign up for the premium payment options because a) it costs an additional membership fee, and b) I won't be using services enough for it to make sense.
I did find a lovely provider, though. That's the only positive here.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022522 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Sonia had a very calm presence and jumped right in to help with bedtime. She was able to get our 6 month old right to sleep. I would definitely hire Sonia again!
We love hearing this, thanks for sharing!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!