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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Care.com website asks good questions and directs you to caregivers in the area.
Hi Barb, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I like the ease of use but it is frustrating that you can even message anyone without paying a significant fee.
Hi Tianna, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It's a bait and switch to not allow me to respond to messages until I upgrade. Don't let me post before forcing me to commit to a membership.
Hi Melissa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not enough flexibility when setting up hours required
Hi Shannon, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-005636 in your response along with a screen shot of the error message received.
Seems good and I have a good selection to start with. Will update feedback later on in the process.
Hi Judith, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005633 with your message.
So far so good; don't like all the add ons, should be included in base price
Hi David, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Haven't found a sitter yet if I paid 40$ for access to people unwilling to work then obviously it's a one star. I will update depending on my success rate here
Hi Peyton, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-005628 in your response along with a screen shot of the error message received.
The company should be upfront with how many add on fees there are. This is ridiculous! It should all be included in the monthly fee
Hi Cindy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Care.com is my go to website for getting baby sitters and elderly care.
Hi Ferhana, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Website & app both don't allow you to use any of their services. There is no customer support or any support of any kind. Their phone is only a automated message that tells you to check FAQ page then hangs up on you. Half the buttons on their website don't do anything (you click and nothing happens at all) & I have also experienced the website making changes to my profile without me doing anything. The app is just as bad if not worse (both IOS and Android) as almost all the pages don't load or function properly (more broken buttons and error pages).
I would suggest finding nanny work with any other website as this one is not viable at all for anyone.
Hi Ben, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005611 when you message.
Okay, seems good so far... be interested to see if I can find somebody.
Hi Philip, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Too expensive too confusing too many issues using website
Hi Rose, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005604 when you message.
I have had to select caregivers 3 times. It does not retain selections when it then tells you to make payment.
Hi Jessica, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005605 with your message.
The site is very easy to use and let's me decide who is a best fit for my needs
Hi Melissa, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Overall fairly user friendly. Hard to do some specific searches though
Hi Mike, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005596 with your message.
Easy to use and lots of options since we are new to this!
Hi Heather, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I tried to subscribe for Premium so I could contact house cleaners however the confirmation indicated I would be charged the very next day an additional amount. This extra charge is very confusing and not what I was expecting or wanted. I will be using a different company to find what I need.
Hi Lois, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005566 when you message.
Seems like this should be a free service. I don't remember on anything when I posted my ad that it was subscription.
Hi Meggan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I cannot navigate the website so far and I cant get much information about how it works. And I have already paid a lot of money for the service.
Hi Linda, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005569 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!