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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I don't like that you have to pay so much for a membership, THEN there are a bunch of add-ons that you would think would have been included in the membership price. I feel deceived.
Confusing choices when your job doesn't fit the choices or times given
Hi Kelly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005561 with your message.
Keeps adjusting and changing pages- didn't apply my promo code when I went to checkout- didn't give me any confirmation on payment.
Hi Grace, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005559 with your message.
Not easy to research total costs and fees associated with use of site, a little transparency would make it easier.
Hi Lauren, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I feel like every time I click a button my credit card is charged, this is not very friendly
Hello Melissa, We appreciate your review. We'll be sure to share your feedback with our management team.
Lost the page where I found the perfect candidate.
It costs over $100 to be able to communicate with caregivers. I have paid over $120 and have been given no information on what I have access to
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005551 with your message.
Hard to figure out how to pick the best fit, maybe offer further suggestions?
Hello Andre, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005547 with your message.
1) The process of creating an account and getting started is too cryptic... the system produces information in a non-linear way, so it's not comprehensive. The site is hard to follow when random info constantly pops up.
2) I declined extra options but was still charged for them and can't easily determine how to undo that.
Hello Laura, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005546 when you message.
Forced to pay monthly fee before getting enough information to determine if I will use the actual service or not.
We appreciate your review. We'll be sure to share your feedback with our management team.
Absolutely ridiculous that there is not only a paywall to use anything on the site, but that it is set up in a predatory fashion with auto-renewal as the *only* option and you have to click off of three pages of upsell just to finish the purchase. None of which is disclosed up front on the website, by the way. Awful business construct.
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-005532.
Having all those add-ons when joining is a turn-off.
Hello Anna, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005528 with your message.
I just think you keep up charging for services. Think it is misleading.
Hello Brandi, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005513 with your message.
Getting a hold of someone for a billing and account issue was a terrible experience.
Hello Emily, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-005514 in your response.
Seems a little shady, to not inform people up front that they will have to pay to reach out to individual caregivers. It's difficult enough to think of leaving someone you love, who is vulnerable, with a stranger. But to go to a site that's not %100 truthful from the get-go... feels like a shakedown, frankly.
Hello Danielle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I had to create a new account in order for my card to be accepted.
Thank you for the 4 star review.
Don't like the bait & switch. I thought this was a free service and then come to find in order to see my applicants I have to pay A LOT. There should be a monthly payment plan since it can be cancelled anytime.
Hello We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Why do you have so many upsells? Background checks should be a part of your services in your monthly fees.
Hello Darla, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005511 with your message.
Not as intuitive and easy to use as other hired care and professional services sites.
We appreciate your review. We'll be sure to share your feedback with our management team.
I posted a job then was asked for money to upgrade.
Hello Phillip, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.