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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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It hard to understand what I need to do to gain access to your site. Very confusing.
No option for "general errands" or "business errands"
Hi Harold, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005714 with your message.
Easy! Fast, seems secure, exactly what I want in looking for childcare.
Hi Trista, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Just started trying to figure out how to post a job/ review my post
Hi Melanie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number TEV-005711 with your message.
I felt I was mis-lead and roped into a subscription. I hope that I am able to find truly good help for my parents… so paid the fees.
Hi Dawn, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Well, while setting up the account you offered several first on my list choices and I selected them; haven't seen them yet even after upgrading to premium. Then, I clicked drop-down for senior care and 35 miles. It keeps changing to baby sitters and changes miles to 10. I then sent an email to you and it said you would get back to me right away. Today I got emails on 4 interested in my job posting. Most say not available now, and not any my original short list. I've just logged back in and will try to find the 888 number offered for contact after I signed up for premium. Really need to talk to a person because this is my first attempt with care.com. *******@yahoo.com.
Hi John, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005693 when you message.
Unsure I have not messaged or connected with one yet so insure how easy this is to
Navigate
Hi Alaina, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005691 with your message.
I was led to believe that there is an option to find a vacation sitter on care.com. So far, I have not found it. It is literally why I paid for the service and it doesn't seem to be provided. Very disappointing.
Hi Marisha, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005690 when you message.
I am paying money for a service I never paid for before and now I can't access messages from care providers? Hope I'm mistaken.
Hi Colleen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005688 when you message.
Overall the experience is fine, but as someone who is not a senior but looking for temporary assistance while I recover from surgery, I'm having a hard time finding the right category to post in and therefore my matches aren't very on point. This also makes it harder to determine what kind of price ranges should really be set.
Hi Melissa, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005685 when you message.
My family was looking for a aide for our sister with a developmental delay. Unfortunately the database is quite limited and basic requirements when asked for were difficult to get - ex resume or vulnerable sector check.
We decided to use the school board to help us source someone interested in this type of work.
This company also autorenews without alerting clients prior. They refused to refund the 3 months of charges applied when I found it on my credit card a week later. It is also very difficult to navigate cancelling through their website.
Hi Meagan, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-005684 when you message.
So far very easy to navigate lots of options for nannies and babysitters.
Hi Lucero, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I'd like to email one of your candidates but can't get the system to work! I'm stuck in a loop!
Hi Cynthia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005677 when you message.
I signed up for a year and half the responses look like scammers, then I try to contact cleaners that are within X miles from the zip code and it doesn't let me send then I get prompted to upgrade to premium - make it simple, please! No value has even been delivered yet - what am I upgrading to, what is restricted right now - too confusing!
Hi Kim, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005673 when you message.
Not being able to open a response email IN my email but instead have to access Care.com is an inconvenience and a waste of time.
Hi Chantal,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005674 when you message.
Love the information given to check who will be watching your child/children
Hi Heather, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
You pay for a membership then you can't reply. Total scam
Hi Jen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005669 when you message.
I am not able to book a babysitter because the app wouldn't verify my info, although it took my payment already.
Hi Mohamed, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005670 when you message.
The program is not well explained before paving to pay Premium payment to review applicants. Should at least have chat box. But contact number would be better. I have a number of questions that are not answered in FAQs. HOW it works and FAQs should be available BEFORE I buy, as well as Chat box. So no, I will not change my initial rating. Fix this and I can upgrade next time I review. I hope that my experience will agree with this high cost!
Hi Judy, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005667 with your message.
My sent messages are not saving and I'm getting errors when I try to look at profiles.
Hi Melanie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005663 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005716 when you message.