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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Much too limited characters. Pricey. Confusing--didn't tell me about character problem and price until after the job was posted. Didn't easily find an option for special needs. Also, reconsider the term Special Needs. (Scribed by Support Team)
Was difficult to find the way to post my services for daycare
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005794 with your message.
It was difficult getting started. Responses will help me decide success.
I am sorry it was difficult to get started. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005785 with your message.
They said I was only going to be paying $12 a month and they took out $150
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005779 with your message.
Big rate at beginning. No real knowledge as to whether this works. No provision of funds back if doesn't work.
We appreciate your review. We'll be sure to share your feedback with our management team.
Have never sought this service before and so impressed with your website
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Everything is clear and well laid out. Looking forward to some results!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I though that i can get messages once I start the membership and they are asking me to upgrade?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It would be helpful to know the additional fees upfront.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005764 with your message.
I can't log into my account so i am having to create a new one. No one will respond to help me create a new password. Please contact me asap
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-005767 in your response.
The filter on the app does not work. I could not put any language or education requirements
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005769 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Not all fees were available up front. A little misleading.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005745 when you message.
Cumbersome and keeps redirecting for duplicated entered data
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005742 when you message.
Too expensive and not friendly use and isn't worth it
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005736 when you message.
I can't edit my zip code in profile. I upgraded and still won't let me access things. Frustrating website. I will log out and log back in. Maybe that'll help.
We'd be happy to assist you with editing the zip code, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005729 with your message.
Takes money for subscription when you're trying to fund home care. You choose people and then charged subscription without how to contact clients.
Also additional charge for back ground checks without any real contact information
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-005725 when you message.
Many changes after the fact to get the information. I do not think I would have given my infor or proceeded if I had know the charges ahead of time.
We appreciate your review. We'll be sure to share your feedback with our management team.
Tried to pay for a subscription and not able to complete transaction but not clear why it won't work
The free part of the site is basically useless... super annoying!
We appreciate your review. We'll be sure to share your feedback with our management team.
This is an answered dream. I've needed a way to find help for my loved ones who lives 150 miles from me.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.