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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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It has been pretty easy to set up, but there are a lot of charges that are associated with this site. Was not expecting that.
I keep submitting jobs and they don't post it just keeps going back to the start. I've tried resetting the app. I'm getting nowhere.
Hi Marie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005856 when you message.
I will know more after I have used for awhile. I like the concept.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005848 when you message.
Site kept forcing old address. App kept shutting down
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005847 when you message.
You should charge by the job post not by the month.
We appreciate your review. We'll be sure to share your feedback with our management team.
Easy to use -- but the proof's in the pudding. Will let you know.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005843 when you message.
I was tricked thinking I was only paying 12 mthly and found out there chargers $155! I'm want a refund now!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005840 when you message.
Good so far but would have been nice to be able to test out more features (e.g. Messaging interested nannies) on the free plan before committing to a paid plan.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005839 when you message.
I need customer service I signed up for wrong membership
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005837 when you message.
Would be less confusing if caregivers that cannot be booked would not show up as potential hires
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005836 when you message.
Definitely love the concept but feel like they are "nickle and dime-ing" you with all the add ons.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005834 when you message.
So far easy to see some available caregivers. Have not interviewed one yet.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005820 when you message.
The premium subscription cost is very misleading. It leads user to believe that is all it will cost to use this service, instead keeps tacking on additional charges for what is already "expected" when labeling a service premium.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005819 when you message.
It's easy enough to set up. I'm a little worried about the nickling and diming that comes in after you start with you initial payment.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005817 when you message.
So far so good! Two candidates to help out contacted me overnight on the first day!
The checkout process was deceiving and I ended up getting the background check add on which I did not want. Would recommend making that step clearer as I now have to contact you for a refund.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005812 with your message.
I spent time answering the questions on my phone earlier for Mom's profile. Now that I paid for premium membership, I cannot find the info on her profile. I really choose to NOT resubmit it.
Hello Holly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005811 with your message.
Easy to use website! Seamless transition from looking for care to finding the right fit!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Only able to message one candidate. Message button was enabled but after writing up message send button was disabled. Happened two different times to different caregivers.
I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005808 with your message.
So many glitches and issues. Really would not use this site if there was a decent competitor.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-005806 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Holly, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.