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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I'm not a fan of having to pay to see or before I understand if it's worth it, however, thus far it's been easy.
Payment was difficult, required me to use 3 cards until the payment would process.
Hi Maile, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005924 when you message.
Horrible payment method - had to waste one hour to make payment
Hi Ankita, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005920 with your message.
I couldn't get out of doing the upgrade thing so I could look for caregivers
Hi Mitchel, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005916 when you message.
I'm having an issue with our corporate benefits, and there is no way for me to get technical assistance to resolve it. I have emailed using the address provided on your website and gotten no response.
Hi Christina, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005918 when you message.
Wanted to use the promo code and could not find it.
Hi Jenny, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005912 when you message.
Issue with credit card. Yesterday charged my CC 4x, care supporet says you didn't charege it don't worry. My CC says yes Care.com did charge it 4x.
Hi Scott, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005908 when you message.
I signed up for the monthly plan but got charged entire amount for a year? What is your customer service number?
Hi Gail,
Thank you for reaching out. You are shown before and after you purchase your membership plan that you are billed for the full duration of the plan you choose. We'd be happy to help you with any questions you may have. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005907 when you message.
Fees are not transparent on website, only available during upgrade process.
Hi Yushu, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Just starting! Will keep you posted. But the cite seems to be user friendly
Hi Chimere, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I am trying to find a sitter and I keep getting sidetracked by other questions.
Hi Kristina, We appreciate your review. We'll be sure to share your feedback with our management team.
Had trouble signing in, the website said it kept redirecting. Other than this, its been a good experience.
Hi Emily, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005884 when you message.
There are things I like about it a lot, like info I provided and the prompts to do so, and the profiles of caregivers. The process to sign up is nicely streamlined. But there are so many prompts to upgrade that it almost feels scam-y and I probably would have quit before getting an account if it wasn't for the fact that a lot of people I know have used care.com.
Hi Abi, We appreciate your review. We'll be sure to share your feedback with our management team.
I love the site and have used it to find jobs in the past. I think $40 is really expensive to help find a caregiver that I will already be paying.
Hi Courtney, We appreciate your review. We'll be sure to share your feedback with our management team.
This is my second time paying for the services. My last account was closed after I paid for premium services. I tried to reach out to customer services to bring the issue to their attention at least. I didn't hear back from them.
Hi L, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-005876 in your response.
Just got started - will keep you posted. But the site is easy to navigate!
Hi Jessica, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I only thought I was paying $12.99 to start and it charged my card $155.00
Hi Tara,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005870 with your message.
Just signed up
Trying to find available housekeepers. Read recent reviews
Did not like seeing. G so many really did not your app
I hope I do better.
Hi Karen, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005871 with your message.
Very straight forward, applicants synopsis of experience very helpful.
Hi Nate, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Trouble with incorrect name on my credit. It went through finally with wrong name. Should be
Linda L Esau as it is on credit card.
Hi Lindy, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005862 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.