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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Not enough options to explain anything about what I really am looking for in a pet and house sitter
I am hopeful to use care.com but when signing up it charged me 4 separate times.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006020 when you message.
Care dot com is great! So easy to use. Lots of great features to customize job posts and message with candidates.
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I don't like the add ons, feels like an immediate up-sell
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006016 when you message.
I am upset that I was charged $155 to post an ad. I thought I was paying $12.95 for the month. I want a refund.
Sara, thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006013 when you message.
Very helpful and takes you through each step of the process.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
The site consistently freezes and does not allow for easy communication. Additionally, there is not an easy way to manage messages (delete, save for later, unread).
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006005 when you message.
This service keeps trying to add on things, things that should be included. What am I getting for $40 a month? Anything?
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005992 with your message.
There wasn't a noticeable place to enter the discount code. The only I saw was continue to the next page.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005983 with your message.
Like to get to the service. Appreciate the interview tips.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005979 with your message.
Expensive service to start, even with the discount.
We appreciate your review. We'll be sure to share your feedback with our management team.
It is very user friendly I feel comfortable and hopeful.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Said they do errands. Posted a job for picking up an art piece too large for our vehicle. Got message saying it didn't meet the standards. Don't add errands if you don't mean errands.
Hello Kelly,
We appreciate your review. We'll be sure to share your feedback with our management team.
Overall a good experience, but the site is a little clunky and not terribly navigable
Hi Sarah, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005952 when you message.
Hi Andi, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-005939 in your response.
I had no idea what to expect, but with my whole heart I congratulate you on your accomplishments. I worked in internet business development for years and have always wondered how you would be able to impact a high-touch industry.
Hi Kathy, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I've verified myself, paid, and yet my job ad is still showing as "pending". I understand that you are trying to ensure the site doesn't have bots or fake postings (which I appreciate for sure), but at some point, the jobs should go active as soon as certain criteria are met. Regards.
Hi David, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005934 when you message.
Tried to take back part of my purchase. Never hit confirmed but you guys ran with it and already processed my card even though I backed up
Hi Tracey, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005933 when you message.
So far I am pleasantly surprised to see that there are so many caregivers in my area. I'm hopeful I can find someone to fit my family's needs.
Hi Amanda, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Hi Hope, Thanks for the great review! We'd be happy to help you with any questions. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005927 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006030 when you message.