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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The up-selliing is annoying but I did opt for the extra features. It is probably a waste of money. If we find someone suitable and dependable, will update my review.
It would be helpful if the signup pop-ups didn't come up on every page, and it would also be nice to have a "one time hire" option - use the site for 10 days to get a need addressed, pay a one-time fee, and not have to get bombarded with so many emails and "stop - you need a membership to do XYZ" pop-ups.
We appreciate your review. We'll be sure to share your feedback with our management team.
Its unfortunate that you cant engage with a potential nanny without the subscribing, there is not opportunity to do a trial run, even for at least a week. If that was an option, I would have likely signed up sooner. I'm only signing up because I posted the job and now would like to respond to the applicants. I did not understand that I wouldn't be able to speak with them without going premium.
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006102 with your message.
I have used care.com in the past and found a nanny who is truly part of our family now! My family's needs and our nanny's needs have changed so I am back looking for a new caregiver.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The site was easy to use. I would have preferred to talk to someone first before I had to commit to the program. At least I can cancel if things don't work out.
We appreciate your review. We'll be sure to share your feedback with our management team.
When finished signing up for the subscription, take me back to the page I launched from instead of dumping me in my account overview screen. Now I have spend more time going back to try to find the person I was sending a message too.
I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006101 with your message.
I've not been on long at all but so far this has been easy.
Thank you for the five star review.
The membership is very expensive for someone on social security disability and sometimes you can not find the person to do the job
We appreciate your review. We'll be sure to share your feedback with our management team.
This website is clunky and difficult to navigate. Should be easier to get information about sitters are vaccinated along with other immunizations.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006088 when you message.
Lots there. Some complicated. Otherwise pretty good.
We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I entered the discount code goggle 20 and it was not applied. If you don't accept this discount code, then it would have been nice if I had the chance to change to an accepted discount code.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006080 with your message.
Disappointed in the surprises tacked on. Lots of extra charges once you get started, which is a little disconcerting! Wish you were more upfront on pricing!
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006074 with your message.
It keeps on bumping me off pages while I am writing
I am sorry you are having trouble, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006067 with your message.
Look forward to finding the right person for our position
Thank you for the 5 star review!
Would be nice to filter availability a little more and give more description on special needs
We appreciate your review. We'll be sure to share your feedback with our management team.
I am new here and looking for a diligent and trust worthy person
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006054when you message.
Confused at all the added things at added cost. I could run an ad or post on free social media - but thought I would try care.com
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006045 when you message.
When I went to put in my payment, your website crashed my Chrome browser so spectacularly that all my Chrome tabs/windows closed. I couldn't restart chrome without rebooting my computer.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006043 when you message.
I cannot get one human to contact me back when you made the mistake of closing my account after I paid for a subscription. I still don't have this resolved and need to contact my bank to request refund and the inconvenience set me back several days to identify a tutor for my son!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV_006034 with your message.
Easy to use website. That's all I know since I've just started using care.com
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.