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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Had a lot of trouble trying to enter the credit card info, yesterday. Today the program was not a problem.
I wish senior care included a category for transportation
Hi Sarah, We appreciate your review. We'll be sure to share your feedback with our management team.
BEWARE
BEWARE: After finding a caregiver for my mom I tried to cancel the service. No phone number, no address, no customer chat service, heck no customer service link! Was billed another 3 months...
Billing History
8/17/2022
Subscription: 3-months $78.00
5/17/2022
Subscription: 3-monthsPromo Code: 20GREATFIT
****$62.40
Used them a few years ago with much success... they have ruined their own service.
Hi Carol, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-006178 in your response.
So far the setup seems great! Hopefully I have a great experience with the sitters as well!
Hi Drita, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I haven't received any apps and this isn't my first time on here
Hi Rachel, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006177 in your response along with a screen shot of the error message received.
Not as affordable as I might have liked but! Im in need so I am thankful to have the option!
Hi Jess, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Very informative and I appreciate the focus on safety
Hi Ed, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It has not been easy to navigate and I had to refresh several times.
Hi Kaitlyn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006155 with your message.
Didn't get the chance to feel out the site yet b4 being posed this question
Hi Joanne, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006153 with your message.
I typed everything then I had to submit info again.
Hi Margie, I'm sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006149 when you message.
Nannies and recurring babysitters should not be the same option. Most nannies keep regular work day hours and I need someone who will be able to babysit regularly after work
Hi Dewayne, We appreciate your review. We'll be sure to share your feedback with our management team.
Im trying to check out and message a potential caregiver, but I have to jump through so many hoops where the service is trying to sell me additional things. Also you can't leave less than stellar ratings without having to type an extensive feedback entry. Not cool, care.com
Hi Jove, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006138 when you message.
New account setup and login was difficult to manage.
Hi Brady, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006126 with your message.
The initial offers are confusing - I'm unsure how this will work or be billed.
Hi Terry, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006125 with your message.
Just started; won't know for a while if/how it works.
Hi Ted, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006124 with your message.
The website needs better exclamations and prompts of what is included with the basic membership and premium features. Also, when checking out, the promo code window is not visible.
Hi Jessica, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It's really frustrating that Care.com doesn't provide pricing options on the home page, and that the user experience is set up so that the user doesn't immediately realize that they can't do anything meaningful with Care.com unless they purchase a subscription.
Hi Sidney, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Hi Gaile, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006116 with your message.
Too many promotions and I have time constraints to get this done
Hi Andrea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006117 with your message.
Not being able to respond to messages or applicants unless you "upgrade" is akin to a bait and switch.
Hi Shalanee, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darrell, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006188 when you message.