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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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You guys were referred from my sister and this was super easy but I don't see a confirmation number. I heard you all are great tho. Will y
Needs a tutorial and being forced into premium is ridiculous
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006258 when you message.
I do not feel that I have much information regarding the caregivers, so I have not fully built my trust in this website as of yet.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006259 when you message.
I feel that before i had to sign up I should have gotten information about what care.com does ahead of having to pay you. Also, a breakdown of all of the charges.
I don't know if my ad is posted, how I will be contacted. Many things! I would like to talk to a live person. I want to proceed but have questions.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006257 when you message.
I'm not in Arizona anymore and I have changed my profile several times but it keeps just going back and giving me people in Arizona
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006255 with your message.
Easy to navigate and all information on each person well covered.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The website itself is convenient but seems expensive. Using regardless.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006251 when you message.
It tells me I can't be verified, but was able to accept my credit card information! A complete disappointment and ripoff.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006243 when you message.
I'm not sure how to navigate on your site to apply for a job, and there no tutorial
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006244 when you message.
So far the search is totally on accurate. It shows people who live in NJ are close to my location in Brooklyn - and I can't see if they are located close to where I need the care. Some person applied for my job with no photo and so references who is from the Bronx - how or why this person would want to do the job I posted is not accurate - they would not travel from the Bronx for 1 hr of work. I think I may cancel my membership
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006237 when you message.
Would be nice to see a summary of options for choices before getting into the website so far to determine how it works.
We appreciate your review. We'll be sure to share your feedback with our management team.
I accidentally created an account as a care provider instead of one that's looking for care. After that one fatal click, I have been unable to free my primary email address from the Care.com system. There is no option to delete and start over, and now I must re-register using a new email address. Seems easily fixable.
Hi Andrew, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006229 when you message.
It's costly and this website nickels and dimes you for every little thing.
Hi Alexa, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Easy to set up but the necessity of premium membership was very unclear on what benefits there are to having a paid membership versus the free service. I also feel the cost to upgrade to premium is excessively high.
Hi Katherine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far navigating care.com has been pretty straight forward other than that I can't give much more of an opinion at this point.
Hi Marissa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006216 with your message.
Submitting payment on an Ipad doesn't work. Keep getting Java errors
Hi Joyce, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006215 with your message.
None, but I need one for a month or so. Or they won't give my a transplant
Hi Jim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006204 with your message.
I wanted to set up a cleaning job, and was put off by the assumption that I was interested in daycare. Also, I put in what I thought was to become a job posting, or what an agent would need to know to set up potential vendors, but even after paying a year's premium subscription, was not provided any additional assistance!
Hi Kathryn, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006200 when you message.
Cant log in. Tried clearing cookies, different browsers, different devises. Tired to contact you and you have to log in to contact help. Ridiculous! I ended up making a new account with an email I don't use to sign up. It took way too much time. You should fix this issue.
Hi Samantha, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006195 when you message.
Ok so far, I'm new to this so I don't have a comparison
Hi Pam, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006261 when you message.