On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
She responded with in an hour and we are scheduled!
I would like a nu.ver to speak with someone about this site. I have unanswered questions
As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006344 with your message.
Website seems promising. The add-on services are a little hard to figure out what is needed and for how long.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I just uploaded to premium for one month. The site is still asking me for more money to message care givers. Its very confusing.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006339 with your message.
I like most parts, am a bit frustrated with posting hours since I wish I could have some flexibility with that.
We appreciate your review. We'll be sure to share your feedback with our management team.
Don't like being forced to pay a membership fee just to be able to read or send a message.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't like that you don't find out that you are pre-charged for the length of your membership until the last screen after you have entered credit card info. Be upfront about about it. I had to google to understand options. I like how easy it is to search.
We appreciate your review. We'll be sure to share your feedback with our management team.
I would think Care.com would background check the folks you are recommending to clients., instead of charging additional fees for such.
We appreciate your review. We'll be sure to share your feedback with our management team.
So far so good, it's my first day. Before I paid it showed several caregiver options close to my area, but after I paid there were very few options in my area. A bit misleading.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006305 when you message.
The website and app make it very difficult to change my address after moving. I had to delete my account and start a new one. This was very frustrating.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006303 when you message.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006299 when you message.
I didn't expect to pay in advance before I have received any services.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006296 when you message.
Only after I paid the premium cost, did I have access to information that the tutor I selected was not available. I obviously cannot have a refund, due to policy. Even though I was specific that our needs were specifically for high school tutors, the great majority of nearby tutors were listed as elementary. So far, I have wasted money that is not readily available to me.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006293 when you message.
I just signed up asking for some help to get my house in order. So basically I'm just rating the app and easy of filling out requirements.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006290 when you message.
I need a couple ladies to help me pack and clean my apartment to move. Movers come Friday and moving from Ft Myers to Cape Coral
If you have an account and need help posting a job, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006284 with your message.
I just started, but advertisements claim that using Care.com is free but in order to see who is available to fill the position you post, you must join. It's a little deceptive.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006282 when you message.
Needed more info up front on how this website works--it would not let me go back to look at some candidates that I had on my list... also all the add ons--really?
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006270 when you message.
I am not looking for a nanny. That is the responses I am getting!
I am looking for someone who will do housekeeping and some meal prep.
How can I get this corrected?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006266 with your message.
I think it's a poor business practice to not let it be known right from the get-go that users (people looking to hire a caregiver) will be required to pay some sort of fee in order to look at applications. I got my first potential caregiver application, and lo and behold, I had to fork over a payment to see her application!
It isn't that I mind paying for a service, and I understand that care.com has expenses, but I would have liked to have been made aware of this simple piece of information right from the start!
We appreciate your review. We'll be sure to share your feedback with our management team.
You offered a discount and initially reflected approx $60. Payment for 3 month membership and then when it goes through it pops back up at $77 for 3 months.
If you put a $77.00 charge on my credit card I will dispute the charge as its not what you offered.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006263 when you message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team