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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Trouble taking my first credit card, took the second one just fine.
Wouldn't let me pay until I upgraded which is annoying. I should be able to just pay for the option I want.
Hello Lisa, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
Don'y understand how my birthdate makes anyone safer
Hello Marshall, Thank you for the four star review. We'll be sure to share your feedback with our management team.
So far I have seen little value for the money I've had to pay upfront.
Hello Daly, We appreciate your review. We'll be sure to share your feedback with our management team.
Charging a excessive amount of money just to respond to babysitters
Hello Justin, We appreciate your review. We'll be sure to share your feedback with our management team.
When I started I was showed other care givers than after I signed up- not sure how to get back to the other suggestions
Hello Elinor, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006403 with your message.
I've used it before. Its easy to use and the agents are very helpful.
Hello Annette, Thanks for sharing the love!
Thank you,
Care.com Member Care Team
Just horrible app I had uncountable problems and nobody helped me. The last try was when I chat with the representative and he closed the chat on me
Hello Claudia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app or the representative on chat. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-006400 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
It's hard to pay so much up front with no guarantee I will find anyone in time
Hello Ada, We appreciate your review. We'll be sure to share your feedback with our management team.
I have not booked any jobs yet but so far the website seems easy-to-use and navigate.
Thank you for the 5 star review.
First impressions: Not user friendly, there is a complete paywall on everything you could do. Will continue to evaluate
We appreciate your review. We'll be sure to share your feedback with our management team.
I can't find my list of caregivers. Where is it? Also- I had to pay for my job search in Seattle. I'm a CNA. Then I had to pay again with another account for finding care for my mom in WI. So unfair.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006367 with your message.
I like the online sign up and access to caregivers. Definitely not a fan of auto-renew apps and decided on the single month as a trial run.
Hello Brent, We appreciate your review. We'll be sure to share your feedback with our management team.
I have not been able to search the person I'm looking for to message. It's very annoying. Thank you
We appreciate your review. We'll be sure to share your feedback with our management team.
Just started so don't know if I can get the help I need quickly.
If you have any questions, we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006352 with your message.
To complex to use, and misleading if we must be a premium member to contact anyone... there is no other way to be a member
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I did a search. I found someone I want to message. I had to sign up for a paid subscription, and now I'm on a fresh search page. Very irritating.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006351 with your message.
Disappointed how you add charges that should already be included.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006348 with your message.
I just signed up for premium membership and having a lot of issues with the website and app. Errors on several pages.
I'm sorry to hear that you didn't have a positive experience with the site and App. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006345 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
You don't let users respond to messages without signing up? Ok, great... but you let/encourage the entire profile to be completed before notifying this is the case?
REALLY poor way to start an engagement.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue, Thank you for the 4 star review.