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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The site made it seem that you provide background checks and then after purchasing an already expensive monthly premium subscription, it explains that there is another separate upcharge to run background checks. This is very misleading and already makes me feel that I have wasted my money.
Your site login is horrible. You won't allow login through either chrome or edge. The only way I can use your site iOS with safari on my phone. Inexcusable
Hi Lisa, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006512 when you message.
Why isn't my photo able to be uploaded? I've already read and re-read the photo guidelines.
Hi Anna, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006509 when you message.
I just spent $168 and there is literally only 1 babysitter in my area on this site. Waste of money.
Hi Leigh, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006508 in your response along with a screen shot of the error message received.
You should be more upfront about pricing instead of letting people post and THEN telling them after the fact. I also dislike that you require subscriptions with cancellations rather than allowing people to just buy one-time packages.
Hi Charlotte, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Navigating this is an absolute nightmare. I was chatting with someone to apply my discount and it just disappeared. I can't get details I'm looking for. I may cancel my subscription before I even start.
Hi Janice, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006496 when you message.
I really did not like the up-selling of additional features that should all be standard. Definitely NOT what I was expecting and seems kind of sleezy.
Hi Liz, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I cannot get help
Chat is slow and unhelpful
I have impaired vision and am 75
Hi Paula, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006493 when you message.
I signed up several years ago to be a caregiver, then when I wanted to hire a caregiver I could not do both using the same email address. Frustrating that I had to make create another email address just to be able to use other services such as hiring a caregiver instead of being a caregiver. Without paying for a Premium subscription, I could not even contact you. Actually, I did send several emails, but they were not responded to. Otherwise, my experience with Care.com has been good.
Hi Kelly,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006489 with your message.
Easy to use. Praying we find some affordable support
Hi Marijah, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
The site posted a job and I started getting responses, but the job was just browsing and then I was forced to pay in order to respond to people who applied and I was unable to edit the ad.
Hi Ted, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006478 when you message.
I need a sitter for 2 nights and do not see any place to put it in.
I would like to talk to a person.
Hi Linda, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006470 with your message.
Nice site in theory, but there is no filter for availability and everyone in my area who meets my needs says they are not available to book now.
Hi Mark, We appreciate your review. We'll be sure to share your feedback with our management team.
Good so far. We will see if everything else works well. Haven't had anyone work yet
Hi Anna, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It's hard to navigate on mobile.
I'd like easier access to my account settings
Hi Serena, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006447 with your message.
So far, so good. Excellent website design for ease and clarity of use.
Hi Dorothy, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
This is so frustrating you're forcing me to leave a review.
Hi Toni, We appreciate the review. I will be sure to share your valued feedback with our product team.
I didn't expect to have to pay for the service in addition to the person for care. The addon fees for different parts was annoying. I have limited income, but need care.
Hi Christine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
An excellent program to allow easy access and convenience.
Hi Joshua, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
The graphics are blurry which makes it look like this is not a legitimate website. I cannot edit my name and my second initial is not capitalized correctly. Otherwise it is easy to use.
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006427 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.