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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It is easy to navigate im glad I was able to fine someone to help me for our trip.
Don't care for the fact that you all charge for every tiny helpful benefit of communication between myself and the caregivers.
Hello Rachel, We appreciate your review. We'll be sure to share your feedback with our management team.
Password reset email not sending so locked out of other account. No way to contact support.
Hello Bethany, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006607 with your message.
All the add ons at sign up are pretty annoying. These are things I would expect to be included in a service like this.
Hello Colleen, We appreciate your review. We'll be sure to share your feedback with our management team.
This has been a nightmare to set up a "looking for care" account. About 10 years I opened a care.com account looking for jobs. There is no way to change my profile type. I had to pay for a background check just to cancel my account, and then the account doesn't delete for a year... this seems like an incredibly simple fix - add something on the profile that A) either allows someone to be both (I'm sure that's more common than you'd think), B) add a switch account type and C) allow someone to enter their account without paying - you can limit what people can see and do. Also, why doesn't care.com have a chat option?
Hello Kandice, I am sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006597 with your message.
Seedy they try stitch you with further upgrade fees straight after you have paid to upgrade - fees not made aware upfront - you think you are getting everything and then they scaremonger you into paying for further background checks of individuals you thought you had just paid to access
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006582 when you message.
I am totally confused. I never said I needed meal help or light housekeeping, but it says that I need that. I also gave my credit card, but I don't know what happens next.
We'd be happy to assist you with your account, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006583 with your message.
I want to find senior care but I'm only seeing Nannie's. I paid for access to caregivers but my account is only lists nannies. I thought I'd have access to caregivers for senior care which is what I need. How can I resolve this?
Thank you in advance.
Harriette
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006578 with your message.
The process seems very easy and useful. I tried the "basic" plan to see how it works in order to recommend it to my brother-in-law, which I have done. I wish I had not been required to buy a "premium" subscription to message the three people who contacted my account. I sent them each the same msg: "Thank you so much for the very quick reply. Unfortunately, I submitted this request in order to see how Care.com works so I could recommend it to my brother-in-law in San Antonio, who is caregiver for my sister. I have in fact recommended Care.com, so I hope he takes advantage of it and that someone with your qualifications is available at that time. So again, thank you, but I am not able to proceed from here in Michigan."
Hi Thomas, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Hi Lucas, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
First profile was declined from job for clicking I wasn't ready for a call. No way to fix it. I am disappointed with my first experience.
Hi Kristen, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006561 when you message.
I just subscribed, I was over charged and the agent on chat could not help me correct it. This isn't good quality service
Hi There, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006563 when you message.
I am trying to find a sitter for an emergency situation. I was able to post the job but the website is pressuring me to do all sorts of upgrades. I am already stressed out since this is the first time I have used a service like this.
Hi Christina! We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006556 with your message.
Ok, but we have not got down to the real business yet.
Hi Willis, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006549 with your message.
Too many features are not included in the base subscription price.
Hi Russ, We appreciate your review. We'll be sure to share your feedback with our management team.
Could be better for a new user in guiding how to actually get started finding care. I wasn't sure what was going to be the next step until I paid...
Hi Shannon, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006544 with your message.
Said no one available, but then gets you to upgrade. Only then can you see
someone.
Hi Cindi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
So far I see it catered toward collecting money than ease of finding a nanny
Hi Jessica, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Seems easy to work with, but do not yet see informaiton on how to pay the caregiver
Hi Jeffrey, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006521 with your message.
I have applied for a cleaning lady, selected my option, out in all my information but did not receive verification.
Hi Janet, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006514 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kerry, Thank you for the 4 star review.