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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Not user friendly. The phone browser doesn't give an option to search all caregivers with no filter
I am TOTALLY upset with all the additional charges for everything. Your add is misleading and sounds like all background checks etc were included, not added later. AND if I drop out now you keep my $150. Horrible business practice,
Hi Peggy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It seems as though many of the caregivers are unavailable at this time.
Hi Spence, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006662 in your response along with a screen shot of the error message received.
It's very easy to post a job, and care giver profiles are pretty thorough. But the pricing structure is not transparent at all, and it's very frustrating to run into paywalls late. The sign-up flow sets the expectation that un-featured, non-targeted jobs can be booked without cost (but with no guarantees). Pay-walling applications and contact info then comes as a surprise. That growth-hacked flow frankly compromises user trust, and comes off as manipulative.
Hi Ryne, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Easy to use, but I don't like having to sign up for a subscription, as I only need help on an as needed basis.
Hi Shelly, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Concerned if this Care.com is real, and how easy is it to cancel membership (charges?)
Hi Brook, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006656 with your message.
I simply wanted to interview a person to see if your service would fit my needs and you needed money from me immediately. WTF?
Hello Donna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Would like to have more space for job description.
Hello Amanda, We appreciate your review. We'll be sure to share your feedback with our management team.
Signed up this morning, paid the premium amount for 3 months. Attempted to message a sitter and received errors. Started a chat to figure out what's going on and apparently my account is closed with my payment pending. The payment has already hit my bank too so not sure how this has happened. The person has no answer for me and claims they'll check into it and email me back but they have no clue when. I came to this site as a last attempt to find before care for my son that I urgently need and it's been nothing but headache since. Your fees are way too high to be dealing with this level of issues. Based on my morning working with Care.com, I would like to have given 0 stars. But apparently that's not possible.
Hello Sarah, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006647 when you message.
I just signed up and I can tell this site exploits other people's services to squeeze every penny out they can.
Found the person I want to speak with. Hoping to hear from her soon.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Can't find discount code and cannot complete upgrade without it. Without the upgrade I can't see applicants. And I can't find access to a live person to help me. Frustration to the MAX.
Hello Michael, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006643 with your message.
Too much information and various prices for various services.
Hello Ruth, We appreciate your review. We'll be sure to share your feedback with our management team.
Site seems very hard to use. I somehow started with a business subscription which was way more money than the individual subscription and I emailed care for help with zero response. Now I have two subscriptions and no help.
Hello Kellie, I am sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006637 with your message.
I paid for a premium membership but I'm unable to send Messages to providers not sure how to contact someone! I need help
Hello Hannah, I am sorry you are having trouble messaging. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006635 with your message.
Nickle and diming on all the additional add ons, some of these items in my opinion should be included and standard for the babysitters/nannies to be on the site.
Hello Angel, We appreciate your review. We'll be sure to share your feedback with our management team.
Very difficult to find out what I had actually been charged. Finally went into my credit card account and saw what the charge was. The only page that didn't work in the website was the help page. It never loaded. And when I cancelled my membership because I had been charged for a full year, the website logged me out right after. No confirmation as to whether my account has been cancelled or not.
Hello Dakota, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006629 when you message.
Just trying to get start and really having a difficult time doing that
Hello Cornelia, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006626 with your message.
Looking for reliable ethical person and you have made it easy.
Hello Micki, we love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The benefits associated with upgrading my account were unclear, as was the payment plans
Hello Jessica, We appreciate your review. We'll be sure to share your feedback with our management team.
Confusing regarding membership and fees. It promises free limited service but if you try to do anything it wants you to pay.
Hello Erin, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ceejaye, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006671 when you message.