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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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More information needed on how to pay person I hire?
I was frustrated. Before I took the Premium membership there were far more caregivers listed. Also when I signed in there was not an opportunity to update special needs, etc. as there was before premium membership was selected. Not sure why.
Hi Donna, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006729 with your message.
It was not clear that I needed to spend $38 a month to be able to respond to people that apply for a job. Why allow me to post for free but not reply to an applicant? There should be a box you tick that reminds you "although you will be able to post a job, you will not be able to hire any applicants without a subscription to premium". I felt I was misled.
Hi Teresa!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Immediately having issues with app and then go to reach out for help via chat and that has errors too and won't work. Not impressed at all so far.
Hi Adam, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006726 when you message.
I THOUGHT I PAID FOR PREMIUM. WHY ARE YOU ASKING ME TO PAY AGAIN?….
Also, I want to switch to OFFERING MY SERVICES as a nanny. How do I do that?
Patricia Hoppe
Hi Pat, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-006725 in your response.
I cannot access the help center/contact us.
Why should this be so hard?
Hi Adebowale, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-006724 in your response.
I have used Care.com as a caregiver successfully for years. Now I'm eying to set up an account by looking for care.
It has been difficult. I am just going through he same questions and answers or being offered memberships. I believe I have a membership? Pls help.
Hi Bobbie, I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-006720 in your response.
This is ridiculous! I tried to log in with my phone all day, your site doesn't recognize emails on cell phones. Now I have to sign up and pay money to pick up messages! This is a terrible scam!
Hi Vivian, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006719 when you message.
On 'upgrading' it showed i would be charged $105 + tax. After putting in credit card info and paying it said i was going to be charged $131, which was the price pre coupon code that it accepted.
Hi Isahm, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006717 when you message.
My nanny never signed up for the auto draft account so I was paying the service and Care.com took the money but the nanny was never paid. Tried to cancel the service multiple times and the system will log you out anytime you try. The chat feature only sometimes works and there is no phone number listed online to call. They ignore you when you ask for your credit card to be deleted from the system. They say they have to keep it on file until the end of the billing cycle, that they charge you in advance quarterly for. Then you account is charged again and somehow your account is back to active. This is fraud, shameful fraud.
Hi Amanda, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-006713 when you message.
Seems user-friendly, am still learning to navigate your website.
Hi Christine, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006710 with your message.
You are too expensive and the monthly rate should not be automatic renewal. It should be ONLY ONE MONTH and the person not have to worry about auto renew.
Hi Candace, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-006705.
Seems like a lot to go thru. Just need post-op surgery help for my daughter for a week or two.
Hi Kelly, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Too difficult yet to get set up. I had to change my password three times.
Hi Jill, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006704 when you message.
Hi Fay, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006702 when you message.
You shouldn't have to pay these ridiculously high fees just to communicate back and forth with someone. Youre monthly, quarlterly, and annual fees are insane. This service should be free or MAYBE $10/month. The only reason I'm using this site is I thought it was free, and I've had three people respond to my listing. Just unbelievable. I wish I could give you zero stars.
Hi Meli, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Not comfortable with being pushed into upgrading to premier. And did NOT feel comfortable with giving birthdate!
Hi Ruth, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
The subscription indicated $24.99 for a quarterly subscription, but I was charged $89. What kind of bait and switch website are you scammers running here?
Hi Brian, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. When you sign up for a subscription length, you are billed for the full length you sign up for. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-006686.
Additional costs regarding the background checks should have been mentioned at the same time as the premium subscription rates. Had I known the background checks were going to be separate I would've gotten a smaller package
Hi Joy, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
I am hoping the site is useful but do not know yet. If I find care or at least several qualified candidates through the site, I may upgrade the rating to 3-4 stars. One thing I am sure of though is the site's billing practices are horrendous. Thus, the current 2 star rating.
Hi Laura, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006672 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006733 with your message.