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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Way too many steps and hoops to jump through to set up an account and actually contact someone for a job
The site said to enter promo codes on the next page. The next page actually was for filling in billing information; it and subsequent pages had no space for entering promo codes.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-0006807 with your message.
The site is great. The service that you provide is not what I am looking for. Thank you
Thank you for the review. We'd be happy to assist you with the account, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006801 with your message.
The payment model for this is insanely expensive and I have to pay before I can even tell if any of the applicants might be appropriate. I shouldn't need a subscription to find a cleaner, I should be able to pay when I need the intros to a suitable applicant.
We appreciate your review. We'll be sure to share your feedback with our management team.
The ability to try first before having to subscribe would greatly improve my opinion
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006794 when you message.
This company did not cancel their auto-renew as I asked, and would not fully refund my money. We found the quality of the applicants marginal, and did not use most of their referred caregivers for long.
I generally avoid companies that only do business by demanding auto-renew priviledges. Unfortunately, more and more businesses only do business in this manner. I find it annoying, and am more adamant than ever not to accept such a lousy contract going forward.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006791 when you message.
I was a premium member for 7 years with no notification of billing, no emails, nothing. I never hired a sitter, and they will not refund for this. Also cut me off from a chat with rep.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006789 when you message.
Easy to sign up, let's see if they can live up to promises
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006775 when you message.
Hard getting started and very expensive to see if interested
Hi Marvin, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
We used care.com for babysitter, now seeking elderly caregiver, good resource
Hi Gary, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I was unaware that I would be charged the full amount upfront for the subscription. Tried to cancel immediately, but they don't offer a refund once you subscribe.
Hi Kiesha, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006753 when you message.
I hired my first housekeeper here and she was wonderful and has worked for me for years!
Hi Cathy, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I feel that I will be informed of additional admin costs,. How is payment
Made
Hi Daryl, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006751 when you message.
I don't like being given the run around. I simply want to look at what the applicant has to say.
Hi Gail, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006750 when you message.
I am not impressed with the "feeling" of bait and switch in order to see anything. Trial runs are great to at least try it out.
Hi Janice, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This is one of the worst website I had to visit yet.
Hi Janina, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006743 when you message.
I selected filters on my search for nannies and it showed candidates that did not meet that filter criteria.
Hi Kasey, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006739 when you message.
Great! It can be kind of confusing though when trying to find care givers that I looked at prior.
Hi Erik, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It would be significantly better to be able to talk to someone
Hi John, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I had to pay to see the messages sent back to me and then when I paid i could not see the messages?
Hi Carol, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006738 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006809 when you message.