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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Sell, sell, sell, instead of getting to the actual service someone has signed up for.
Why is there no one time for a month purchase option, why must it be auto renew?
Will feedback when I've had a little experience on the site. So far, so good.
Hello Thomas, Thank you for the 5 star review.
Ok, so far. However, some profiles are of sitters that are not available to book, and there is no way to filter them out.
Hello Shahenaz, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006889 with your message.
Don't know whether the Profile should be me or the person that needs the care, so this has been messed up with emails & the membership I paid for. My phone app has the incorrect email to reflect the membership I actually paid for. It has to be straightened out.
Hello Sharon, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006884 with your message.
It would be nice to know more about what you offer before asking for payment.
Hello Lawney, We appreciate your review. We'll be sure to share your feedback with our management team.
Too much junk - trying to hire a person to house clean and you advertise you have them and they have had background checks and references - hope you do with as you diid, asking for more money per month
Hello Jacqueline, We appreciate your review. We'll be sure to share your feedback with our management team.
I want to peruse profiles, not have you select 10 to send a request to! I want to look at people before sending a request to care for my child!
Hello Melody, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006869 with your message.
Layout seems good and profiles appear to be active. Not enough transparency up front about costs and then I am very disappointed in the nickel-and-dime attitude towards up-selling: (1) trying to add on automatic subscriptions and (2) adding extra little charge for things like job views.
Hello James, We appreciate your review. We'll be sure to share your feedback with our management team.
I've been trying to get a hold of someone on your site all day as your advertised rates for premium membership are not what you're actually charging. I had to bite the bullet and pay for premium to even have access to talk to someone.
Hello Lenea, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006865 when you message.
Looking for a caregiver for a family member is stressful enough, this site was suppose to be helpful. Yet it seems the only concern from this site is acquiring $$$ and requesting more money incessantly before you even find a helper or speak with anyone.
Hello Tonya, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-006864 when you message.
I submitted my payment for a monthly subscription and after 5 post-payment additional sales screens, I had to close my screen and start over to get out of the post-sales cycle. 2-3 options is fine, but 5+ is silly. Add those to the follow emails or pop-ups on future logins.
Hello Daniel, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006859 with your message.
Helpful to identify potential caregivers... now to make contact and determine if any of them are a fit...
Hello Patricia, We love hearing this. Thank you for the 4 star review.
The subscription and add on features seem pricey for a site that's supposed to help parents find affordable help/childcare. I think it would be worth it to have a free trial and see what all the features are. Going through all the work of searching, posting a job, etc. before becoming a member seems asinine as all of that is pointless if you can't respond to or reach out to anyone.
We appreciate your review. We'll be sure to share your feedback with our management team.
Have to upgrade to see jobs and it is kind of expensive.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006845 when you message.
Your site never informed me, before soliciting information, that I would have to pay to actually read responses. I think that is disingenuous.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006833 when you message.
Dont know yet. Find a good care giver for our patient and we'll let you know.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006832 when you message.
No trial period, I don't know if this is going to be worth it or not. A trial is essential.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006829 when you message.
You're making me pay without any basis of how to judge your services or the caregiver. I can't even get in touch with them unless I pay you.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006821 when you message.
Overall great, but it would be nice to see availability on the main page, not just once you click into the profile.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006812 when you message.
Plus: Intuitive, easy to access, navigate efficiently
Minus: Lots of additional product sales at sign up, the "Return to search results" leaves the profile tab open.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006813 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brett, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-006895 with your message.