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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Was able to find a wonderful sitter in short notice. She was great with my toddler and flexible on time. Be aware the site does automatically charge you for original time you book. Does not account for situations where you change the hours. Luckily Gabby was very easy to work with and we worked it out
Moxee was terrific. Got along with everyone. She and our dog hit it off immediately. Would recommend highly!
Thank you for posting such great feedback! I'm so happy you found such a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include reference number REV-023984 when you message.
The moment I put my ad on care.com for part-time nanny/housekeeper I started to receive applications. I received many applications, and they were very easy to review and then the communication with the applicants was also easy, just texting. I hired a wonderful applicant who has worked out very well.
So happy to hear you are finding success with the site! This is fantastic to hear and we really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Care.com is not easy for a senior like myself. I have tried twice to send my future house cleaner my phone number through care.com. But care.com keeps "x-ing" it out. So Sindy keeps asking me for it.
Thank you for your feedback and I am so sorry for your frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to send their information, and it will be visible at that point. Please also feel free to reach out to us for assistance via our Help Center Contact Us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-023914 when you message.
Michelle took a picture of my shy cat and she's one of only a handful of people outside of our home who have ever seen him! She followed meds and feeing instructions perfectly. I would recommend her with the highest rating for your petsitting.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
We are very pleased with our caregiver, Faye. My sister Bonnie likes her and we are glad we hired her.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Bad experience to schedule a caregiver because of the obstacles with communication with your online system. Caregiver never communicated nor came and I was still charged $55 I need a full refund please!
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus [https://help.care.com/s/contactus] as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-023849 with your message.
Kayleigh gave my two cats excellent care. They have developed a bond with her and rush to see her. She came to my home as arranged and cared for them as though they were her own. I would recommend her to anyone looking for an individual to give excellent care to their fur babies.
This is so great to hear! We're so happy you have found such a great pet caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023811 when you message.
Excellent service. On time. Good driver. Courteous. Intelligent problem-solver.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
It was great my dog was in great hands and he had a ball so grateful I used this app
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
My husband and I hired a local sitter for a few hours to watch our 5 and 8 year old to get some much needed couple time. Our Sitter was on time, professional, calm and polite. We have a special needs daughter and have never left her with someone who was not family. My sitter helped calm my nerves by asking a lot of questions so she could be well-prepared and showed a genuine interest in my children. She followed all our home rules and both kids did well with her. I will use her services again and recommend care.com for your nanny needs.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I needed to be away for 3 days and 2 nights and leave my 1yr old kitties alone for the 1st time. I had some anxiety about leaving them and having a stranger in my house. And then Monika from Care.com contacted me through my job posting for a cat sitter. We met at my house and I liked her right away. My kitties seemed to like her as well. I sent her a couple of videos on how to feed and generally do what needed to be done while I was gone. I had to leave fir the airport before she got there and it worked out fine. I asked her to send me pictures of how they were doing and she did! Everything went great. The pictures and texts she sent assured me my kitties were happy and playing as usual and eating normally. It was a big relief to me.
Care.com makes it easy to find care you need. You post your job, meet and interview those candidates that contact you, and hire who you feel is best. For me, it was a quick and easy process.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Robin returned today for her first cleaning and did a great job
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I have tried three times to get a sitter for our 5 1/2 yr old grandson with Care.com
We have had several responses that said yes but when we went to book they pulled out and said they couldn't do it. We did find one but she was mostly suited for kids much younger as she had two of her own that where under 3. The ones we met, and there have been 5, the last two go arounds. They were all nice in the initial first meeting. Two of them got other full time jobs and pulled out within a week of the first meeting. The other two confirmed bookings and then cancled on the day of the sitting schedualed. One said her car wouldn't start. We tried her again and the same type thing happened. The other called and cancled thirty min before saying she was in bad traffic and couldn't make it. Oh there was one other and she cancled after the first meeting said she got a full time sitting job. We just need someone to sit for him occasionally for a few hours in the early evening after school or maybe several hours on a weekend day. But so far we've found no one thru Care. I am going to try one more time as I see there are some now that I haven't contacted. If this doesn;'t get at least one I will not use Care anymore for obvious reasons. Fingers Crossed! It seems like it should be a good place to find someone.
Thank you for your feedback and I am sorry to hear you have a frustrating search for a caregiver! Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here: https://help.care.com/s/article/Overview-of-jobs?language=en_US. We’d also be happy to help. Just click on the Contact Us button at the bottom of the article, click on https://help.care.com/s/contactus, or reach out to us through Facebook Messenger. Please include Reference Number REV-023716 when you message.
Michael A is the tutor I hired. If I did not connect with Care.com. I would not have found a qualified tutor such as him at a reasonable rate
Thank you for taking the time to share this! I'm very happy to hear you are so please with the tutor you found! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023715 when you message.
Here's an edited version of your review:
We entrusted our 7-month-old puppy with separation anxiety, Sunny, to Ann for a 10-day trip we had to take to the East Coast for a family gathering, and the experience was truly amazing. Not only did we feel confident that Sunny was in extremely capable hands—Ann has many years of training experience and is likely the only person truly suited to care for a sensitive rescue dog like Sunny, who would likely shut down initially—but Sunny was also warmly welcomed into Ann's pack. It's clear that the positive influence of her well-behaved dogs had a significant impact on Sunny, who is noticeably more confident since returning home.
Ann also provided us with detailed feedback and actionable items to work on at home, which we believe will greatly support Sunny's ongoing training progress. We are so grateful for the exceptional care and attention Ann provided. Highly recommend her to anyone looking for a trustworthy and skilled trainer!
What a wonderful review! Thank you for taking the time to share this! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023698 when you message. Thank you!
My house looks great. I was so pleased with Carmen. The only problem was that I speak almost no Spanish. She speaks more English but it was still hard to communicate. I highly recommend her though.
This is wonderful to hear! It's great you have found a caregiver you are happy with! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023690 when you message.
I was overcharged $39. I paid 21.20$ for Linsey's services. I don't know what the charge of $39.00 was for. Please refund this amount to my credit card. I was mislead.
Hi Connie, thank you for your feedback! We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. We look into your billing for you. Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. You can also call the phone number listed on your credit card statement. Please include Reference Number REV-023689 when you contact us.
Our daughters loved her and we're looking forward to booking her again.
I am so happy to hear this! It's great when our families searching for care find a great match! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023687 when you message.
I posted a job and had several responses. After I came to an agreement with one caregiver, there was no way to accept or hire them. At least no obvious one.
Thank you for your feedback! Care.com is a self-service online platform that allows members looking for care and members looking for jobs to find each other and see if they will meet each other's care needs. Once you find a caregiver, you are free to determine the job details and arrangements between yourself and the caregiver, and you can do so offsite, if you prefer. If you would like us to take a look at your account and see how we can help, please feel free to contact us at our Help Center Contact Us link at https://help.care.com/s/contactus or reach out to us through Facebook Messenger. Please include Reference Number REV-023682 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to post your feedback! We really appreciate it, and we're so happy that you have found a great caregiver! However, I am sorry to hear about any difficulty with the bookings process. This article on our Help Center page offers instructions for how to edit a booking request, in case you find it helpful: https://help.care.com/s/article/How-do-I-edit-my-family-s-booking?language=en_US. Please also don't hesitate to reach out to us for assistance. You can contact us at our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024003 when you message.