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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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My dog had a great experience with Charlene and her pups! I got a picture update after a long walk, I will definitely rebook with her in the future! 🙂
My experience was very positive. The worker was very pleasant and courteous and efficient.
We're so happy to hear you had a good experience! Thank you for taking the time to post this! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024288 when you message.
My job hasn't been filled. I'm not getting any reply's from messages.
Thank you for your feedback. I'm so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, we would be happy to do so! Please reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024287 in your response.
The woman we hired canceled a few hours before she was supposed to come. I tried to arrange another time with her because she wanted to work it out. The morning she was supposed to come she texted and said she couldn't make it. At which time I told her I no longer needed her services. Extremely disappointed-I had company coming and she committed to the job and left me hanging twice.
Thank you for your feedback. I'm very sorry to hear you haven't had a good experience using our site. We do have a feature that allows you to leave a review on a caregiver's account if you would like, which can be useful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or reach out to us for assistance with this and with your search. You can reach us via our Help Center Contact Us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024273 when you message.
Esther (Rose, as they prefer to be called) was on time and very thorough. They are a cheerful and detailed housecleaner, capable and willing. We will enjoy having their help.
How wonderful to hear you've found such a great housecleaner! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024272 when you message.
My dog and the walker. Kai. Bonded quickly. My dog enjoyed the 30 minute walk. The walker was on time and eager to get my dog on the walk. Everything went better than could be expected.
We’re so thrilled to hear you’ve found a caregiver you are happy with! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024260 when you message.
Alexis was a wonderful babysitter!
She arrived early and was prepared with thoughtful questions on our preferences for the care of our 4 month old.
She was sweet and engaging the entire 4 hours, and we hope to use her services again.
This is so fantastic to hear! We're so glad you were able to find such a wonderful caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024259 when you message.
We used Ava M in the Cincinnati area. She is absolutely amazing, and we will be using her again!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. If you would like assistance with this or anything else, please just reach out to us via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024228 when you message.
After meeting Alliison, I knew she was the right person to care for my six backyard ferals. She was pleasant and efficient, understanding of their special needs, and did wonderful job. I highly recommend Allison.
Thank you for taking the time to post this great review! We're so happy to hear you have found a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024226 when you message.
It was easy to review caregivers profiles, flag those of interest and make initial contact by sending a message. Caregivers interested in the position also were able to apply.
Thank you so much for sharing your good experience with the site! We appreciate it and are glad to hear you've been happy!
Thank you,
Care.com Member Care Team
I think the small blue balls location is a waste of time. Move it away from the send arrow. I don't know if I sent messages to some of the applicants. I never heard back from the candidate I closed the position for so...I'm going to open another requisition. Over all this is clumsy and a waste of time and money.
I'm sorry to hear you're not hearing back from caregivers. We would be happy to assist you with your search! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024184 when you message.
I booked a sitter for our three kids after signing up and paying for the paid subscription to Care.com to be able to communicate with the sitter. The website experience was decent, but the chat feature limited us from sharing phone numbers, which was annoying and made it difficult to connect.
In spite of that, after finding a sitter that was available that felt like a fit, we confirmed and I had to pay through the site. After confirming and paying, the night we booked the sitter for came and the sitter never showed up. It ruined our night, we missed our event, and we are out almost $100 for nothing. Super disappointed.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024166 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
When I posted my job, I had certain days of the week and a time range Carecom gave me available jobseekers that have the days of the week that I needed. They sometimes weren't available for the times that I needed. I found out by reading their profiles. This was a little time consuming.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-024140 when you message
Neither we nor our dog walker knew she was to be paid through the care.com app, but I think it has worked out. I rewrote her review to make it positive. Please be sure the most positive review for her is up and the others deleted.
Thank you for your feedback! I am sorry to hear there was any confusion but am glad that it appears to have smoothed out for you. Please contact us so we can check on the review for you. You can reach us via our Contact Us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-024135 when you message.
I needed someone who lived close by since I usually just need 3 or 4 hours not making it worth a long drive. I found someone who does not want a full-time job so my irregular needs matched up perfectly.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
The website was very helpful and easy to navigate through. We have been pleased with our housecleaning service person.
We're so happy to hear you have been having a good experience using the site! Thank you for taking the time to share! Also, we offer the opportunity to post a review on caregiver accounts; if you would like to share your positive experience with this caregiver, please see our Help article that explains how to post a review: https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We would also be happy to help if you'd like! You can reach us via our Contact Us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-024119 when you message.
Need to give yourself some time. You may find someone to clean the next day, but a more reasonable time frame, given the double blind platform, is 10 days to two weeks. The security Care.com provides both the worker and the one hiring is well worth the cost of the server.
Thanks so much for the great review and for sharing your thoughts on your experience! It's wonderful to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
The Care.com site offered us many excellent choices for a house cleaner and we selected a very capable so far after her first visit and super job she did.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing this by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Please see our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. You can also reach us via Facebook Messenger. Please include reference number REV-024091 when you message.
Haven't been able to contact any one because your site won't let us put our phone numbers in the contact.
Thank you for your feedback and I am very sorry for any frustration! To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. If you would like assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024085 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team