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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I needed some help cleaning and was worried about getting a stranger into my home. I took a chance and it worked out great. I would recommend this service.
I have posted 4 notices requesting housekeeping help and received only one response which sounded promising. I replied to the message but have not heard back so I don't know what to do now. I would like to hire this person but won't be able to if they don't respond to my message. I will probably keep trying to find help till the end of November and if I'm not able to will just give it up as a lost cause and cancel my membership with Care.
Thank you for your feedback. I'm so sorry to hear you haven't had many responses to your job. It's a good idea to review the job post to make sure it includes enough details about the job requirements -- the more detailed and clear the description, the more likely you'll be able to attract qualified candidates! If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024631 when you message.
Ella was punctual and Kat enjoyed her time with Ella. Ella also lived close by so no need to pick her up before or drop her off afterwards.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I am very pleased with the help provided. She was very helpful, punctual, and understanding. I would recommend her to anyone needing assistance whether with a child or adult.
This is so great to hear! I'm so glad you are happy with your caregiver! Please consider posting a review on their account reflecting your positive experience with them. This will acknowledge their great performance and also help other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024583 when you message.
The website was difficult to maneuver. I ended up posting 2 jobs i only actually had one job.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024569 when you message.
She took great care of my cat! She sent me pictures every day and made sure my cat had enough social time.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024559 when you message.
I can't connect with someone to drive me to my doctors appointment on 10/8/24. I can't figure out what I am doing wrong.
I'm so sorry you are having trouble with your search for a caregiver! This article on our Help page about how to post a job may be useful to help you get started: https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_GB. We are also happy to help! Please reach out to us for assistance either through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024539 when you message.
We hired Keren O. Through Care.com for the first time and she turned out to be great. She showed up on time and was very professional and attentive with my 18M old. She asked all the right questions and was great help. I could concentrate on working and going about my business. P
We're so happy to hear you found such a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance as we'd be happy to help. Please include Reference Number REV-024504 when you message.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
I am very sorry for your frustration and that you had difficulty reaching us. We are happy to help! You can reach out via our Help Center contact us link at https://help.care.com/s/contactus and for a faster response, we are also available on Facebook Messenger. Please include Reference Number REV-024498 when you message.
I have not heard from anyone from care? No one has contacted me or discussed any dates for service. I am in the dark as to what is to be expected.
I am sorry for any frustration or confusion using the site! Care.com is a self-service online platform that allows members looking for care and members looking for jobs to find each other and see if they will meet each other's care needs. This article on our Help page explains how the site works: https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. Please also reach out to us if you would like assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024437 when you message.
I was directing my messages to specific babysitters but it would still be sent out to other sitters I was not interested in using. There's no tipping ability either.
Thank you so much for your feedback. Please be assured it has been documented for our Product team to review. Care.com does send out additional requests to caregivers if the one you selected doesn't respond right away. I would also like to assure you that as the employer, you choose which caregiver to hire. This article on our Help page explains the process in more detail: https://help.care.com/families/s/article/Why-are-caregivers-applying-to-my-child-care-booking-when-I-did-not-select-them?language=en_US. We are also happy to assist with any questions you may have. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024438 when you message.
I am so sorry to hear you've had trouble reaching us! You can reach us via Facebook Messenger if you'd like. Premium members can also live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-024436 when you message.
Not alot care take in my price range and a lot of care take help lie on profile want there can do help people who need help out bed or take care them older adults.
I am sorry to hear you haven't found a caregiver using the site. One suggestion is to make sure your job post is clear and description, so applicants are more certain of the specific requirements. If you would like to edit a current job post to update it, just follow the instructions on our Help page here: https://help.care.com/families/s/article/How-do-I-edit-my-job-1560430847001?language=en_US. We are also happy to help! For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024434 when you message.
So far so good. She is very cooperative and helpful. Very attentive to my needs and wants.
It's so great to hear you're happy with the caregiver you found! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include reference number REV-024374 in your message.
We travel about once a month and need someone to babysit our grandchildren. We are their sitters usually.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
1 or 2 detailed recommendations from folks who have worked with this senior care giver will be helpful.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Still haven't found someone yet to clean for me yet. Waiting for someone to return my messages
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024315 in your response.
Toilet much information! I was overwhelmed. My 1st time, therefore I did not understand most of what you were offering. Especially the constant monies dues at every request.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-024314 when you message.
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Samah was on time and let us know where she was outside our hotel. My granddaughter took to her immediately as she was calm and friendly. Samah followed our suggested activities and sent pictures of conformation, which made us feel confident that all was well. I'd recommend Samah to anyone looking for a quality caregiver for a child.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for this great review! It's so fantastic to hear that you have been able to use the site so successfully!