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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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It was very simple and can't wait believe how easy it is to find a babysitter.
A little confusing and expensive, but the caregivers look great!
Hi Heather, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
No way to complete the free version. Ridiculous number of addons. Care and help for elderly is expensive enough
Hi Karen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Easy process so far, detailed information is great.
Hi Lori, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
No comment yet. I see you want to sell me more. Let's hope this is not a theme. Time will tell.
Hi Gary, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website seems like a scam to get money - rather than truly help people
Hi Chris, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It took me 3 devices to upgrade to a premium membership, I almost gave up
Hi Amelia, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007661 when you message.
So far, it's too spread out and pushy, not enough info without having to obligate oneself to take something that is not too clear.
Hi Barbara, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
If I could have left zero stars, I would have. I don't have any experience with your site at all. But the first woman I reached out to in order to send a message just "ripped me a new one" online. She said she already had work, was being paid more than my offer, and that she wouldn't be forced to use "poison in her body!" Wow! I never made her any offer and have no idea what she is talking about! Read the messages yourself! I have elderly parents who need care, and I have Covid and a concussion. I don't need this. I demand a refund immediately.
Hi Debra, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007660 in your response along with a screen shot of the error message received.
I just signed up, hoping to find the right fit for my parents
Hi Yasmin, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007652 with your message.
I wish I knew more about the add-ons before I made my decision on the duration of plan to purchase.
Hi Sean, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I dislike when sites put you through steps before mentioning the price. Always feels like a bait and switch. But, the site has been simple to use thus far.
Hi Alison, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Would like to see some of the 'add-on's available free for a 90 day time period. I'm more likely to add them if I find out that I use those features.
Hi Kay, We appreciate your review. We'll be sure to share your feedback with our management team.
Would be good to be able to delete people I'm not interesting. Also did not appreciate your trying to upsell me a bunch of additional services.
Hi Tori, Hi Jessy, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007647 when you message.
Not happy you can't view applications w/out paying
Hi Elizabeth, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Having a terrible experience with your website. Would not proceed with purchasing account when I used a discount code so had to pay full price. Now I can't write messages to people. It continually says "an unexpected error occurred." I am NOT impressed with this website experience!
Hi Lyndsey, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007633 when you message.
I didn't know I could do basic only until after I paid.
Hi Merrill, We appreciate your review. We'll be sure to share your feedback with our management team.
So far it has been very good. Everything is pretty straight forward and easy to navigate.
Hi Lesley, We love hearing this! Thanks so much for sharing!
Need more transparency as to costs before signing up.
Hi Sonia, We appreciate your review. We'll be sure to share your feedback with our management team.
I think it's ridiculous that I have to pay to view choices.
Hi Valerie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.