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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Unclear instructions and unclear explanation on your site
I am disappointed that my last account was closed.
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007738 with your message.
This is the first time I'm going outside of family and friends to watch my kids so I'm a bit nervous. The initial set up was very helpful in walking me through creating my profile and looking at potential caregivers. So far so good! Now I just need to hear back from the caregivers I messaged!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007730 when you message.
Easy to navigate and seems useful. Lets see if we can find a caregiver
Thank you for the four star review.
I haven't been able to pay for a subscription. Keeps saying error has occurred
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007728 with your message.
Pricing language is confusing and not consistent with market
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007726 when you message.
Feeling a little better about fitting a person with mom, to care for her!
We love hearing this! Thanks so much for sharing!
$30 so I can send a couple of messages? For those of us trying to help our elderly, this is such a hassle.
We appreciate your review. We'll share your feedback with our management team.
I was trying to upgrade my membership and I kept getting an error message, but it wasn't explaining that the problem was that the credit card expiration field required four digits for the year. Thanks!
We appreciate your review. We'll be sure to share your feedback with our management team.
I read everything, I thought the price was approximately $169.00 and now it says ill be charged another $260.00! WTF! IM NOT PAYING ANOTHER $260. PLUS THE 169.09 SINCE YOU DIDNT OFFER IT UNTIL AFTER I JOINED. IM CONFUSED! Contact me if there is some confusion about this extra charge because I would like to use your services but I need to understand your first interaction with me.
You may have inadvertently chosen an add on to the membership. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007714 with your message.
There is too many additional charges for some of the benefits.
Hi Morgan, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It is confusing to use to find a personal assistant and not clear up front that there is a subscription fee.
Hi Cari, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007708 when you message.
I haven't really had the chance to see how this is going to perform yet.
Hi Stokes, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007705 when you message.
I joined premium to message a care provider who listing said had no recommendations but then saw a recommendation under a different service profile that was negative. Would not habe joined premium if I'd seen that message sooner. Recommendations should not be service specific. Very dissatisfied with website layout. Cannot even find a service provider that meets my needs.
Hi Eleanor, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007698 in your response.
I did not understand that when I was describing my family in the set-up that I was adding a kind of profile, so I mentioned the sitter need that prompted me to sign up for care.com (we need a sitter Thurs.), then I had to go back and fix it. So I am saying: the purpose could be made more clear.
Hi Robert, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007695 when you message.
Informational but a little bit "sellie" too, that is, getting hit for upgrades before even starting the experience is a bit of a turn-off.
Hi Scott, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007692 when you message.
Just starting and the questions were easy to answer.
Hi Sachiko, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007687 with your message.
It charges a lot of money for the service which is fine in itself but it is the services that it is used for I find questionable. The background checks are optional but contacting the hiring party is part of premium as well? There are several parts of the subscription process that not only seem somewhat dubious but criminal. Shouldn't you do background checks on babysitters regardless on what someone pays (even I see that as someone with out children and generally dislikes them.) It would make sense if the premium was this expensive if it granted you access to gaining access to known checked babysitters, pet sitters, transporters and etc. Plus shouldnt we be checked as well? Many of these sitters in Gainesville are young college girls. What If I had been a creepy guy having some young college girl coming into my home. That seems highly unsafe! I feel this price is ok but should be directed at background checks at both parties to ensure the safety of both the carers and those being cared for. Its seems very similar to ubers and lyfts disregard for safety which makes me very wary of this platform to be honest. As a nurse I just feel sympathy for those in a caretaking profession being taken advantage of. I hope no one has been hurt.
Hi Eddie, All Providers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Caregiver profiles display a CareCheck badge. Upon successfully completing a CareCheck, caregivers are subject to recurring criminal checks while they are active on the site. This helps Care.com enforce our membership eligibility standards on an ongoing basis. These criminal checks are sometimes conducted through ongoing criminal monitoring, which is performed by Care.com’s third-party background check vendor and leverages various data sources to look for updates to a caregiver's criminal record.
Care.com uses CareChecks and ongoing monitoring to help maintain a safe community.
The initial selection of caregivers is set up nice. I hate that I had to go through my selections of caregivers multiple times when I was trying to figure out what pricing I could pay. I also don't appreciate the way you sneak in extra fees beyond what is listed. I did not want to upgrade but there was no other choice.
There is no clear confirmation when the credit card was submitted. Already I don't trust your organization and I doubt I will have a good experience.
Hi Barbaralynn, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007684 when you message.
I am trying to buy the insurance and when I enter 03/25 it comes up as wrong. Why
Hi Dovie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007685 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terri, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-007737 when you message.