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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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18 months ago I found the best applicant but she is now going back into the work field. Hope to get lucky again.
Nickeling and diming people for every feature is an awful way to treat users. I understand you all are doing this to make money but please include background checks for premium users. That service is included with ROVER for free!
Hello Daniel, We appreciate your review. We'll be sure to share your feedback with our management team.
The additional fee thing is very frustrating. It just seems Togo on and on. Your advertisements make this seem very user friendly. However trying to complete this and every time I believe I've finished another "option" that requires even more $ is " advised ". As if a person is NOT going to want background checks etc. if this is part of your program then the fee should just reflect this rather than nickel and dimming a person through your site. It makes me wonder about the validity of your site and company. I'm now not sure I want to proceed. Also charging my credit card $1 before sending the charge through is a FRAUD ALERT from my credit card company. Valid companies do not do this either. I'm going to call and reverse charges u til I make sure you are reputable.
Hello Kim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007803 with your message.
Don't care for all the add-ons after committing to the base price.
Hello Bonnie, We appreciate your review. We'll be sure to share your feedback with our management team.
I authorized payment of a quarterly subscription ($34) as advertised on your site, and was charged $79. How did this happen?
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007791 with your message.
I just need a sitter one time and have to go through the process. Not real happy about that.
Hello Diane, We appreciate your review. We'll be sure to share your feedback with our management team.
My online account was literally deleted and all my conversations were lost - total garbage
Hello Mark, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007784 with your message.
Very difficult to get a new login. Wanted to see the options but felt like I was funneled in with very specific questions needing answered that didn't fit my needs. No phone number to call for help.
Hello Stephanie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007777 with your message.
I think its lame that we have to pay to use this site now and can't even message caregivers for free not impressed
Hello Christine, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The signing in and buying a membership was easy enough.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I am just annoyed that before I paid, I had caregivers saved and then had to start all over again.
Hello Jo, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007769 with your message.
We have used Care.com several times very successfully to find baby sitters and we are happy with the service provided by Care.com.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Instructions and website are easy to navigate. Thank you
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Finding childcare is locked behind a pay gate. Thanks a lot you $#*! bags.
Thank you for your review.
How do you contact someone from Care.com for an actual question not available on site
Hello Ashley, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007754 with your message.
Lots of advertisements and "add ons" before actually getting to product.
Hello Miranda, We appreciate your review. We'll be sure to share your feedback with our management team.
I paid for the background check not sure how to use it no helpful to someone who doesnt normally go on line but is desperate
Hello Antoinetta, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007747 with your message.
Job was rejected after listed incorrectly... never would've listed it if there had been an option to do it on care.com for business, but that was not advertised
Hello Kaitlyn, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007739 when you message.
The monthly fee seems high, especially since there is no single month option and I have to remember to cancel if I find someone who is willing to take this job. I have no ongoing need to seek care, so having a more temporary option would be preferable.
Hello Quirina, We appreciate your review. We'll be sure to share your feedback with our management team.
It's too expensive. Especially when things I assumed you asked of your nannys, like criminal checks, have to be paid in addition. It's also weird that when you charge for add-ons you give no clarity as to how much you would charge for that if it's not unlimited, and what else you will have to pay for in addition to your upgrade fee.
Hello Mariana, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007741 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anne, Thank you for your 5 star review.