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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I came to search for a sitter and was told to upgrade in order to request without any explanation of what I was purchasing or how it works.
You are really pushy about forcing memberships and upgrades. It feels coercive.
Hi Pamela, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It took me 3 days and two different networks to get to pay for the service even though it says that you can use the basic for free. I could not contact anyone without paying which is not what your site says. You need to fix this.
Hi Richard, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I paid for premium but it still has me at basic the money already was paid through my paypal. I need access to hiring someone.
Hi Jackie, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007614 when you message.
Difficult to sort through and use. Paid for membership and so far not impressed
Hi Ruth, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007612 when you message.
Your website is garbage I can't even see any profiles or even correctly adjust my profile. I downloaded the app that maybe that would help and it's still garbage.
Hi Kahlua, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007608 when you message.
It won't verify profile and the error messages don't give enough information.
Hi Jonas, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007609 with your message.
Can't navigate without paying. So I don't know if I even like Care.com yet
Hi Jodi, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Its hard to believe that your name is Care.com. I fill out the information requested than I am showed your fee schedule and there is no choice but to upgrade and your forced to sign up for 3 months and than there is additional "add on's" and you make it very clear how you have no problem charging a customer an additional 3 month if they don't set it up properly to stop the scheduled payment. Than I haven't even used your service and I'm asked to rate you. When you feel you have been bullied to get out your credit card and allow you to bill us as you see fit. When families are looking to bring a "Care" giver to their home I would have thought that your company would know that families are already stressed due to their loved one is ill. So yes I did give you one star.
You.
Hi Rebekka, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
You're asking me for my feedback when I just had to pay $30 in order to reply to a message... so 1 star for that.
Hi Samantha, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website is very user friendly. I greatly appreciate that you get to see and learn about the people as opposed to be being assigned someone by an agency.
Hi Vanessa, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
It did not say anywhere that I was going to get billed for the full here up front. I selected the options where it said $12 per month. I am upset about the website not being clear about that. I feel like I was finessed.
Hi Carlos, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Having to pay to message back?! Or all the micro charges. It's crazy.
Hi Amanda, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website is horrible for entering card info. Consistently kicked me out for wrong name or incorrect expiry date. Super frustrating
Hi Barbara, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007578 when you message.
Entering the expiration date of the card does not work properly. I redid it ten time, using different cards. You actually have to put in the entire year for it to]]work.
Hi Deborah, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007571 when you message.
This website seeks to nickel and dime for every little service. This is just my first day and I am already regretting subscribing to the service.
Hi Michelle, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too many pop ups like this one when I'm trying to set up my profile.
Hi Ed, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
It's annoying how many times I get an offer to sign up for an ad-on of a service.
Hi Natacha, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I can't see how to filter people by familiarity with special needs kids.
Hi Leira, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I need to hire someone ONE time and have to pay you 77.00 dollars.
Hi Patricia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcus, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.