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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Have not really started just answered questions, haven't messaged anyone so it's hard to say
Hard, hard, hard to find a pet sitter. Is it just me?
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008004 when you message.
Signed up to unlock applicants, now can not get back to applicants.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008005 with your message.
My credit card was billed for a renewal of their annual subscription services. I did not authorize the renewal and did not plan on renewing my subscription as it was a complete waste of money and was not helpful as well as not being used. I barely used the prior years subscription and just accepted the loss. I did not receive a reminder email with a notification explaining that my credit card would be charged for autorenewal like most companies do. I was charged $164.45. If I would have received the auto renewal reminder I would have realized it would autorenew and would have promptly cancelled my account before my credit card was charged. I was refused a refund and I was told I was not eligible for a refund and that subscriptions are not refundable. Then they close my inquiry and if I want to discuss the matter further I have to open a new request and start all over. I also was refused tax exempt status. No matter what it was the answer was no. They do not stand behind their product and they do not clearly explain important details except what they try to hide in their policy of use and privacy practices. I don't think I have ever worked with a company that was so against their customers. They have bad business practices and do the bare minimum to trick you into endless billing.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008002 when you message.
Too much nickel and dime add-on costs and pricing levels. Seems like the site is more interested in squeezing extra money than offering a good experience. Just charge more if you need to, don't ask for an extra $2 for things like job views.
We appreciate your review. We'll be sure to share your feedback with our management team.
No opinion as yet. I've bought a basic membership for one month, have sent you an email describing the care I need, and have selected a few helpers from a preliminary list. Not sure how this works, but willing to try it.
Thank you for your review!
The website is weird and hard to navigate and it takes me to pages where I can't log in and have to load a different page to get back. It also has me listed in one job as senior care but I am not a senior so I now have two job postings for the same thing and it's difficult to figure out how to fix my issues. Not impressed so far, hoping the connections made will be worth the money I paid!
Hello Branch, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007981 when you message.
I don't like the fact I have to pay to find someone to pay to come visit my pets. I also do not like automatic renewal on ANYTHING.
Hello Lori, Thank you for your feedback. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We know that the process of finding a job, hiring a caregiver, and onboarding a caregiver can take some time, and we offer an automatically renewing subscription for the convenience of our members to give them the flexibility and control to complete that process on a timeline that works for them, and without the risk of losing access to our service in the middle of hiring.
In addition, your subscription gives you the ability to manage care after you have hired, including scheduling and managing payments. Because our members know their own needs better than anyone else, we rely on them to determine when is the most appropriate time to cancel their subscription.
There are many questions unanswered until you subscribe. Finding a caregiver should be easier.
Hello John, We appreciate your review. We'll be sure to share your feedback with our management team.
Your pricing structure leaves a lot to be desired. It's the most expensive from all your competitors, and then you still have add ons.
Hello Loran, We appreciate your review. We'll be sure to share your feedback with our management team.
I literally used this for maybe 6 hours. I want a refund, not this membership benefit stuff I'm not going to use.
Hello Elizabeth, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007963 when you message.
So far so good. I would have liked to have seen the pricing structure at the beginning though.
Hello Catherine, We appreciate your review. We'll be sure to share your feedback with our management team.
Didn't know I did a job description. Wanted to talk to the original person I clicked on.
Hello Susan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-007962 with your message.
I didn't realize everything would cost so much. Help really is expensive nowadays. Why should we have to pay for help finding care? And then the add-ons should come with the subscription. It already costs an arm and a leg.
Hello Jasmine, I am sorry for your frustration. We'll be sure to share your feedback with our management team.
My account got closed for an unknown reason, but I'm able to recreate it.
Hello Stephen, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007957 with your message.
It was not clear that the background check was an amount that is "added on" to the yearly subscription, because it said, "today's total", making it look like that was my total. Then the next page says the real total and I've already paid. Poor clearity. I may want to get a refund on the background check. Please contact me. Thank you.
Hello Michael, I am sorry for your frustration. As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007944 with your message.
Didn't like having to pay at that step of the process, but overall good
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
I paid for subscription. Got 0 results. Have no way to get a result. Seems like this whole thing is a scammy scam
Hello Lola, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007941 in your response along with a screen shot of the error message received.
It to hard to figure out I'm looking for someone to watch my husband for 24 hours on the 15th to 16th don't know how to figure it out and I just paid 155
Hello Heather, I am so sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007939 with your message.
It doesn't work to pay on certain browsers. Can't apply promo code on app. Really not user friendly
Hello Sidney, I am so sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us formREV-007940 found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008008 when you message.