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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Easy to use! Options for a one-day-a-week, church nursery were a little hard to find in some categories.
It feels scammy to tease people with your product and then demand a subscription before they can actually contact a caregiver they've identified, all while trying to tack on extra charges throughout the subscription process. Ask for money upfront, and be clear about the difference between "cancel anytime" and "annual plan." Obviously you're trying to trick people into paying more, but that's what every subscription service on the planet is like, so I can't really fault you I guess. I just hate the system.
Hello, We appreciate your review. We'll be sure to share your feedback with our management team.
Very easy to navigate. Should list prices up front. Was not able to list the flexibility I wanted to on page asking about days and hours.
Hello Sally, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
Hard to navigate. I purchased the background check upgrade and don't find where I I'm suppose to go to check one applicant.
Hello Lucy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008063 when you message.
Should mention up front that membership charges are necessary
Hello Kyle, We appreciate your review. We'll be sure to share your feedback with our management team.
Would be nice to know the listed providers had a background check/vetted previously and that attached to their profile.
Hello Antonio, All Caregiver are required to have a background check run called Carecheck. We completely understand your concerns over online safety. Please check out our Safety Center at care.com/safety to get more info on our screening process and other tools and resources to keep you safe.
It should show when people pop up right away what days they are available.
Hello Kristen, Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
Just started so I'm not sure yet, but so far user-friendly website.
Thank you for the 4 star review.
I worked for several days trying to get my credit cards accepted on Care.com unsuccessfully. I am tech savvy so i didn't think it should be this difficult. I finally got one card recognized by utilizing the app, which was less convenient than using the web/browser based interface. I also was unable to apply the promo code using the app. So this is why i am givng 3 stars. I would have LOVED to work with some of the applicants but the delay in card processing delayed, not only my progress with care.com but my personal goals as well. I tried to call customer service through get human.com, since NO PHONE or chat was available for support.
Hello Molly, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-008047 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Experience bad. Person I hired never showed. Are all your references this way?
Thank you for the 4 star review.
Simple, straight-forward, user-friendly, easy to connect
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It would've been nice to see the pricing and process up front. The website made me fill out 10+ pages of information before revealing pricing.
Hello Heather, We appreciate your review. We'll be sure to share your feedback with our management team.
I had started working on a profile and then when it went to subscription, all of the data disappeared. Not sure if it transferred in yet.
Hello Stephen, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008039 when you message.
Care.com has been helpful so far in just letting me know I have some options available for the role I am trying to fill.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
No deep linking, I clicked on an ad, had to sign up, after that I was not directed to the originally intended page
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008032 when you message.
I'm trying to get a pet sitter in Scottdale AZ for10/7-10/9. Your site is impossible to navigate. I ordered a 1 month subscription for $42.99. I won't a refund so I can did a pet sitter elsewhere.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008019 when you message.
I am just getting started - so far so good but I will need a bit more time to offer a higher rating and feedback. Thank you in advance!
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008018 when you message.
I know it's your business model, but the cost of accessing resources is a bit excessive. If you were to have more reasonable rates, you would have more customers who sign up and do not cancel, since the impact is low. This is how planet fitness operates. You could do $10/mo, or $8/month for people who prepay for a year. You'd increase you continuing income without scaring away so many potential customers.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. Most accounts offer a variety of membership lengths and costs and we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008015 when you message.
There should be more information available to help explain how payment to the provider works.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008012 with your message.
I couldnt tell if joining was optional but i guess its fine
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008013 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Corrie, We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team