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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Easy to set up but unclear how the posting and accepting works. I'm sure this will become obvious as I start to use the site.
Im having difficulty using 7pm to 7am times. It says to choose valid time. Then I cant seem to figure out how to talk to anyone.my phone # *******567
Hi John, We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007928 when you message.
It has been easy to use and I look forward to response from those i identified.
Hi Diara, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I like the website but it goes to fast I can't read the page
Hi Susan, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
So far it's been very easy, it will also depend on what type of people answer me and if I hire someone.
Hi John, Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Hi Kaye, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
As soon as I upgraded my account, you added new fees for additional services. If you wanted to be totally transparent, you would advise users of additional fees before they upgraded. Also, your cancel anytime policy is initially misleading: You can cancel, but if you have opted for the annual rate, you are paying for the full year even if you cancel the next day.
Hi Kevin, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Everything seems easy to understand and use. Five people were submitted for consideration, and I chose three to contact. I like what I have seen thus far.
Hi Kathryn, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I like that you message the care professionals for me.
Hi Rebecca, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Site kept kicking me out. Would not let me log in because of bad parameters. Lots of technical issues, and I work in IT!
Hi Melette, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007904 when you message.
Not enough information about to rate it at this time.
Hi Chris, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007901 with your message.
This site is literally designed as a punishment for anyone who wants to use it.
Hi Caleb, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007898 when you message.
Appreciate easy to use interface. Not appreciative of being nickeled and dimed for each additional feature.
Hi Tiffany, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Please instruct your web developers to be culturally appropriate. The name field does not permit people to write their last names with spaces in them. Many Hispanic last names have spaces. Also, I kept trying to pay and found it really difficult under my existing account, I had to create a new account.
Hi Cathy, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007894 with your message.
So far I have payed for a subscription, and haven't gotten to use the service before I was prompted for about 10 different upsells. Super gross and makes me want to cancel before I even try the service.
Hi Kirk, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Need to cancel extra services. Did not add to my subscription
Hi Judith, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007888 with your message.
Easy to use so far but we will see waiting for responses
Hi Breana, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Joined because it indicated there were errand runners/transportation in my area before I joined. Those people didn't exist after I joined.
While the people using the app may indeed be great at what they do, it is clear that the platform is interested in money. I on the other hand have a legitimate care need. Such a crock.
Hi Cinnamon, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-007880 in your response along with a screen shot of the error message received.
To many add ons and extras. It's confusing and frustrating
Hi Eric, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I did not know I had to sign up for 3 months and we will see if it is worth the money. I hope so. The website has not been that easy to navigate.
Hi Trenda, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007862 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marissa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007934 with your message.