Care.comReviews 12,031

This company is sheisty at best. Those who've benefitted from their "service" are in the minority. I'd signed up to find home health care for my mother with Parkinson's. I created a profile using my email as my mom has a hard time checking or responding to messages. I imagine this is the case for most folks. We had received numerous applications for the job and needed to upgrade to the Premium account to respond. We set that up and paid the $$ ($90 ish) for three months and were able to contact several applicants directly. After that I noticed that the zip code/area assigned to our account was my work zip, so somehow the app assigned it to my local computer's DNS. I updated that, along with the profile information to match my mother's.
The next day I tried to log in and couldn't. Checked my messages and they'd suspended our account! No reason given. I tried calling and got an automated message saying to log in online to receive support, then it hangs up on you! Ok, how the heck can I get that support when my login is no longer valid? I filled out their online support form but never received a reply. Then I saw that they have no obligation to respond (somewhere in the fine print).
After looking up their policies, it explicitly states that "Care.com doesn't offer refunds for family Premium Subscriptions because all subscriptions are designed to be active for the full term of the subscription."
WHO WOULD WANT THIS KIND OF TREATMENT? This is absolute B. S. and an example of why big companies that take over localized services are only in it for the money. Their lack of any live customer support, whether via phone or email, is evidence of their greedy capitalism. STEER CLEAR OF CARE.COM.

I am unable to change my account settings to reflect my current location. The fee associated with use to simply find a provider is extremely high and becomes a barrier to finding care in a field that is already incredibly difficult to reach. Not being able to set my pay rate as low as providers are setting their pay rate is frustrating and inaccurate. The site was created for affluent dual income households and not catered to provide a level of support for the average American parent.

Literally ended up offering $30 an hour just to get my child picked up from school and dropped back off at home so I could complete my job training. Offered my car and my gas AND $30/hour even though it takes less than an hour to get my kid and bring her home, and I STILL couldn't find anyone! Her school is less than 5 minutes from our house. The longest part is waiting in line to get her. That's about 25 minutes. This gig is legit probably less than 40 minutes from start to finish but still compensates for a full hour of "work", and there is NOTHING TO DO but get a kid from point A to point B. A chance to make $600/month "working" less than 5 hours a week is a dream offer. Even though allllllllllll these people have profiles showing how much experience they have, how great they are, all the open availability they have, etc., etc., somehow, magically, not a single person was available for LESS THAN AN HOUR A DAY. They could literally make an extra $600 a month on their lunch break! Bunch of bull$hit. Every last person I messaged "just" started working for a family or only worked out of their home, even though their profile never said that and their availability was 100% open. Paid $39.99 for a month membership (waste of money) AND an additional $25 for one month of background/DMV/sex offender checks. Isn't this something care.com should THOROUGHLY be checking!?!?!? Nope, gotta pay extra!