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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The user experience is a bit dated and I cannot figure out how to book a caregiver. I am having to search for help documents.
Not smooth at all! Guessing what to fix so the sight works and allows you to move on is super annoying! Forgot password email doesn't work. Getting signed up and rolling could have been way smoother
My biggest challenge so far is that it keeps bumping me off and making me log in again. Just joined this morning, so I'm working to find my way around this site.
I don't like the upselling at the end, especially for criminal records etc. Would think you screen applicants for that before they are allowed to join.
Very easy to sign up and I started to get applicants within a few hours.
You should be able to build your customer base with out points...
Difficult to operate on a cell phone and confusing layout.
Everything seems great except everyone locally says they're not available for booking.
Very few to choose from, Does care do any background check at all or anyone can register?
I used the app for a week. It all seemed to be working but I never got any reply to my job posting. I hope care.com works out better. If my card info was old, bad, NSF, I should have been notified in some way. I had to research on my own and found people that experienced the same thing.
I'm not very technical, hope I got across what I needed.
Despite the delay in making a payment, it has been good so far. Still looking for some help but hope to find that soon.
I have just started using this website and I have no opinion yet.
Great website that provides a diverse platform for families to find all kinds of help.
If I could give this place a negative rating I sure would.
My frustration comes from being auto renewed when i have intentionally 'Downgraded' their service!
This is terrible. One of the biggest qualities one has to adhere to is trust and Care.com completely violated our privacy by auto reviewing us.
Care.com - you for sure know my daily/ monthly activity, you know very well you offered ZERO nannies for me. You saw I did not find ANY use of your platform, my job postings saw NO activity and I closed the jobs and downgraded the account. Your product team knows this and its so sloppy and reckless of you to auto renew me. SHMAE ON YOU!
You also NO longer contact center support for me to dispute the charge!
You are a deceptive care provider
I get very tired of the continuous need to sell your upgrades.
Extra charges for features after already paying for the service... feels like a racket.
Very Glitchy adding personal info to create account was a nightmare just trying to add my contact info like a phone number it wouldn't accept my phone number and other simple question answers it wouldn't accept.
The rate to use the service is astronomical. Fortunately for my parents (where care is needed), I can afford a 3 month membership. I imagine the upfront cost is a huge barrier to others using the service.
I was signing up for Care.com and somehow my information froze when I was entering the billing information. At that point I had not had a chance to review my posting. Since I was frozen, I closed out. Next thing I knew I had an applicant without having finalized my posting. I am not ready yet for applicants as I still wanted to review the posting & explore my options.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response.
Please visit our Help Center link at https://help.care.com/ for additional help.