CardPool

But, I recently have learned that this company whacks your e-mail account to death that "the card you are looking for is now back in stock". A few times, I have gone to look, and nothing there. So, since it was maybe a few hours later, I had decided to pay more attention because I don't need four e-mails in a row telling me that the CVS cards are now back in stock!

However, recently I have been on it like white on rice. Hit those links in a New York City second, and there is NEVER ANYTHING THERE. No gift cards that I want, EVER!

So please Cardpool... if ya ain't got the goods, stop spamming me. Sometimes, they're ok... but their inventory is low. Also, you should stop listing cards you don't have. VERY annoying to keep clicking through to find your no inventory alert. Consistently.

I would go to Raise personally. None of these gift card companies are fool proof. You're always going to have issues. Always. You'll need to be a smart consumer and watch their guarantees. Or you will lose your money somewhere along the way.

After submitting a few Starbucks egift card number and pin, I had received a phone call from their verification department the next day. The lady was asking me where did I get the card and how long I have been having those cards. When I told her I got the gift cards from my friends in Canada for special occasion, she started asking me, "what kind of special occasion?" with very fishy tone. I didn't feel comfortable to answer her question, so I asked her" does it matter if those for my birthday or holiday?" instead. All the sudden, she sounded all offended and hung up on me without saying bye or nothing...

The next day of course they rejected all my gift card without providing any reasons other than their "processing center encountered issue of processing my card..."

No customer service phone number was provided, so you always have to wait 24 hours to just get an email reply.

I have to say this is the WORST on-line service I have ever seen. Please STAY AWAY if you can. Just wasting your time and efforts!

I have tried to submit an order for a Cardpool giftcard since January and the representative either is ignorant about the website, or CARDPOOL does not intend to send my giftcards. I received a $150.00 gift coupon, and the order was comeyed for the total of $147.00, however, I still have not received any giftcards. The message I received was to try to place the order again, but the website will not permit the request as it says "GIFT CARD CODE ALREADY IN USE". The representative company havefor the been notified of this through phone calls, messages and letters... still no cards. Beware!

**** UPDATE: After a response finally received on Cardpool's Facebook page, they have provided me with links to view/print my cards. One had a zero balance on it, but they did refund my credit card for the amount I paid them. I believe they are trying to make things right and am so thankful for this.

I purchased $420.25 in Lowe's gift cards from them on 12/15/2018. They show these were shipped on my account, but I never received any of the 4 cards purchased. They will not answer emails or phone calls and did not respond to 2 BBB attempts to resolve my complaint. They seem to have no problem stealing people's hard-earned money, and this is not a company you want to deal with.

I urge everyone ripped off by them to file a complaint with your state's attorney general, the BBB, FBI, Federal Trade Commission, Ripoffreport.com, etc. This company needs to be shut down and a class action suit taken against them. Just discovered their FB page today indicating the company was sold in January 2019.

My story. I had a Target Gift Card with a verified amount of 125.00. I wished to exchange it for an Amazon E-Gift card at a lower exchange. The website accepted the Card's information and the FAQ stated I would receive my E-Card within 2 business days during peak holiday season. Four days later they still had not processed our transaction and when emailing support, they took another two days to finally respond.

Their response was vague and without merit. They claimed that due to "Risk Assessment" they would not be processing my request. They provided no details and anyone with common sense knows that this response was due to my reaching out to support over the excessive time delay in processing our transaction.

I would not recommend anyone using Cardpool. They don't contact customers when there's an issue and refuse service if you contact them to inquire about the transaction. I will be sharing this story with the BBB as well. BTW. Many, many complaints filed with the BBB over this and other shady practices they indulge in. Safeway and Blackhawk should be ashamed themselves. Cesspool would be a more fitting name for this company.

I've attached their discriminatory response from a McJob CSR named Lindsay after 4 business days AND after I emailed support about the 2 day turnaround time they failed to meet on their own FAQ page.

Avoid this company like the plague. They have some of the worst business ethics and customer service of any new startup.

I placed an order on the 8/27/14, and they charged my credit card. I patiently waited for them to physically mail me a sheet of paper that had my gift card information (why they can't just send it electronically to save time is mind-boggling).

After about a week of waiting, I check my order history and find that nothing is there. Then, I received a refund on my credit card for the amount of the order. All of this without any notification or warning. Complete radio silence over the entire experience, leaving me waiting for over 2 weeks total for what I thought I had purchased.

This happened to me twice consecutively, and after this last time, I don't even want to waste anymore of my time or money on this company. Cardpool is a joke, go use Plastic Jungle or any other gift card exchange. It wouldn't take much for it to be an improvement over this establishment of neanderthals.

I sent in a gift card worth $111.49 and got a check for $94.77. I didn't look at reviews until AFTER I sent in my gift card so it was pretty nerve wrecking when I saw all of these negative reviews. I had sent in my gift card on May 16th and hadn't heard anything back from them until May 25th when I e-mailed them. At first they sent me an e-mail responding that they haven't gotten my gift card but within that hour I got another e-mail saying that my gift card was received and that they'd sent me a check. I received the check yesterday on June 2nd and deposited it without any problem!

Their website says, "While it will typically only take ten minutes for you to receive your eGift card, it can take up to 1 business day if further verification is needed." It's now been two months. Unfortunately I sold them 5 gift cards at the same time. (I use the word sold hesitantly, as really they STOLE them). They don't respond to any contact, not even when I went ahead and filed a BBB complaint a couple weeks ago. I have no idea WTF is going on. AVOID AT ALL COSTS.

I sold 7 egift cards to Cardpool(over a period of 4-5 days) and chose to get paid by check. First thing I received was an email confirmation then a day later a phone call which was to verify my info for fraud issues. A couple days later I got an email saying that they mailed me a check and it should arrive within 3-7 business days. That was my first time using them and was for 2 of my cards. A couple days later I sold them a few more egift cards and within 24 hours i received an email saying they sent a check. A few days later I received 3 checks in the mail and deposited them with no issues. According to USPS Informed Delivery I have another check coming today. So far the process was easy, professional and nerve racking (only because I started reading crazy amounts of terrible reviews after I submitted the cards and because an anxious mess. I'm not sure why I've had such a smooth experience with Cardpool so far and an unbelievable amount of people have had the opposite. If anything changes I will be back to edit this review. I don't know if it's possible on sitejabber but if u have questions comment or send message.