CardPool

I bought a card and waited two weeks before I contacted them to an obvious auto respond and can u believe the email states don't contact them AGAIN until u hear from them, otherwise u will lose ur place in line to be contacted, so I waited almost a month before trying again, I've tried going to their chats and that's also automated where u get an automated repeated response. I called, left a message, no response,,, I'm done, I'm contacting my credit card company for a refund.

ANOTHER ZERO BALANCE CARD WAS SENT TO ME! PLEASE BE AWARE THAT THE COMPLAINTS OF THIS MATTER ARE BUILDING UP. I tried to use a $50 card bought in November last night and was denied at rest. I called the rest. Corporate gift card dept. and found out it had no funds on it and was wiped clean do to an issue. This is second time to get a zero balance card from them so no more calling and asking for a refund to my credit card account. I called my CC account bank directly and reported the zero balance card being sent to me and opened up a case. I will not ever use them again do to these issues!

Do NOT buy from this company. Go with ABCgiftcard, GiftcardZen, or Raise. They know how valuable each customer each and will treat you with the outmost respect. Read below for details:

Do NOT buy from this company unless you want to know how it feels to be discriminated and treated like a second class. Placed an order with them for some Apple gift cards (to purchase iphone X), and they cancelled my order WITHOUT contacting me or my credit card company. They just assumed that Im some sort of a loser who cant afford it. No, Im not making things up. I am TOO risky to be their customer! 760 credit score, 2% credit utilization ($215k credit limit) is too risky. Too risky to even send me an email or call me to verify my order, just straight up cancellation!

Our risk assessment team has determined that we aren't able to process your order at this time.

Real customer, real review. Order number *******

I was a long time customer but for this recent and BIG purchase I made. They screwed me up royally.
For the most part I made $2000 plus GC PURCHASE IN which included a Bloomingdales gift card, never opened until now when I went to the store and release that my $800 plus for a GC I PAID IS NOT even a valid card based on Bloomingdales support.
Now it has been 5 days and i am waiting for carpool support reply!
So pissed that I invested so much and they so not care

I just received 4 gift cards (significant $$$) via certified mail. I immediately checked the balances and ALL were "inactive or invalid" per the merchant's website. This would have made it IMPOSSIBLE for Cardpool to check the balances on the cards before sending them. Also, how could they have purchased them without the capability to check the balance? That's unconscionable! I emailed them, called and left a message and then immediately disputed the transaction with my CC company who reversed the charge (all the above was done within 1 hour of receiving the cards).

I normally would have given Cardpool the opportunity to resolve it and issue a credit but not for the amount of $$ I just paid them and their incredible lack of internal controls as described above.

Cardpool was 1 of the 2 best companies in the discount CC industry but their customer service has significantly deteriorated, inventory of cards is much more limited and I would no long longer do business with them.,,,, not worth the hassle.

I tried to buy a giftcard, entered all my information, checked out and got an email saying my giftcard was to come shortly.

Instead I got a phone call from Cardpool asking to "verify" my purchase by asking all of my personal information ALL over again!

This "verification" process is insane. First of all there is nothing online that says someone will be calling me in the middle of the work day to "verify" my order. I found it really intrusive and waste of my time.

Secondly, they already have all of my information which I filled out online. Calling the number I have used to "verify" my order is not going to help anything.

Unless there was something that didn't match up I don't agree with bothering the customer about their order. I also don't like giving out personal information over the phone, it could also very well be a scammer trying to get my information. There is no way for me to tell.

I shop online almost everyday and I think this is useless and terrible process. The lady I spoke to was nice but sounded young and inexperienced.

I purchased a $130 amount of Macy's e gift card. Their discount rate 10% was actually better than others. They informed that I would get an email had an e gift card number within 24 hours. This was my first experience to buy discounted cards. I noticed that a transaction was in pending on my bank account. My order was placed at 10 am, they gave me a call at 4:30 pm, that was to verify I am the account holder. Next day I tried to get them back, but my calls were forwarded to voice mails. I didn't hear them back, so I regretted and worried very much. I could finally reach to a customer service. She was very unfriendly, sounded like hating the job. She verified me with few questions. The transaction was cleared after the verification. Although I was impressed with that, they didn't prepared a decent customer support at all, super slow responses were so frustrating. I don't really think that I would be going back. I gave 2 stars, one was for the better discount rate and the other one was for the secured verification.

STAY AWAY FROM THIS COMPANY! WHAT IS WORSE THAN MAKING A PURCHASE AND NOT GETTING ANYTHING IN RETURN BUT A CHARGE ON YOUR CREDIT CARD?!? THE "24 HOURS" ADVERTISED FOR RECEIVING ONLINE GIFT CARDS IS TOTALLY FRAUDULENT. THEIR AUTOMATED EMAILED RESPONSES ARE STALLING TACTICS. THERE IS NO CONTACT NUMBER TO SPEAK WITH ANYONE. I HAVE BEEN FRAUDED- AS IT SEEMS SO MANY OTHERS--AND SO WILL YOU... LET'S BLOG BLOG BLOG UNTIL THEY ARE JAILED.