David C.

My story. I had a Target Gift Card with a verified amount of 125.00. I wished to exchange it for an Amazon E-Gift card at a lower exchange. The website accepted the Card's information and the FAQ stated I would receive my E-Card within 2 business days during peak holiday season. Four days later they still had not processed our transaction and when emailing support, they took another two days to finally respond.

Their response was vague and without merit. They claimed that due to "Risk Assessment" they would not be processing my request. They provided no details and anyone with common sense knows that this response was due to my reaching out to support over the excessive time delay in processing our transaction.

I would not recommend anyone using Cardpool. They don't contact customers when there's an issue and refuse service if you contact them to inquire about the transaction. I will be sharing this story with the BBB as well. BTW. Many, many complaints filed with the BBB over this and other shady practices they indulge in. Safeway and Blackhawk should be ashamed themselves. Cesspool would be a more fitting name for this company.

I've attached their discriminatory response from a McJob CSR named Lindsay after 4 business days AND after I emailed support about the 2 day turnaround time they failed to meet on their own FAQ page.