CarCover

In looking for a quality car cover I found a site that was highly rated. When I clicked on it, I somehow got to CarCover.com and without realizing it was a different site, ordered two car covers. Right after I submitted the order, I realized what happened and immediately contacted them to cancel the order - via email. They responded via email immediately that the order was canceled and a full refund would be issued in 5-10 days. I notified my bank. Imagine my surprise when the car covers were delivered six days later! When I contacted CarCover their response was "we didn't cancel it and even though you don't want them now, who knows what the future holds? We'll give you a 20% discount to keep them". What?! After refusing their offer, they've continued to increase the discount and then stated if I didn't want the car covers I would have to pay for them to be shipped back. I refused and requested they send a shipping label so their canceled order that they opted to ship anyway can be returned to them. The reviews on their poor customer support and suspicious activities are warrented. I would have to assume all positive reviews are ones they themselves have posted.
This company clearly has unethical business practices in place and the Attorney General's office has been notified.

Researched and thought we found the best one but... Seemed pretty cool and fit a bit loose but was impressed with the 5 layer protection and lock system. However, after about a month (HA! After you can return or exchange for free by the way), we noticed it wasn't fitting the car and water was leaking through the cover! We called and messaged and was told "It just needs to rain and sit on your car for several periods, about a month for it to shrink the holes and fit properly". What?!?! So, their amazing 5 layer product is supposed to leak on my expensive car and get dust, dirt, etc on it for a month until the holes shrink? Oh and by the way after the month, now you can't return it for free, but you can exchange it for another one for $30-40 shipping! We did, thinking it was just a flawed one. NOPE, this one immediately allowed dirt, dust (including sawdust and rock dust, thankfully no water, yet and pollen. We contacted the company but they said it was after the 30 days so we could only exchange it for a fee! Go elsewhere folks. Go to a store that you can walk into or something. Talk to other.

This is, by far, the best customer assistance (help!) that I have been exposed to in the last 30 years (maybe even more!). My cover arrived and didnt fit. I called them and, luckily, got Isaac on the phone and he was nothing short of tremendous! Not only polite but understanding and most of all, cared about resolving my problem PROMPTLY! He sent me a new cover, since the original was too small and told me not to bother sending back the one that doesnt fitits a complimentary gift. Parenthetically, they apparently sent out the wrong cover. Now, hows that for serviceno runaround, no excuses, just apologies, and timely action! Carcover has some really nice people working for them. "Chat session wasnt worth it, however; talk to a real person, and if youre so fortunate, youll get Isaaca prince among ALL customer service people. Hes a gem!

COVER DIDN'T HOLD ANY INTEGRITY NOR DID THE COMPANY! AFTER ONLY 6 MONTHS THE COVER BROKE DOWN AND STATED DETERIORATING, SENT EMAIL TO COMPANY AND THEY WANT ME TO PAY TO HAVE IT REPLACED. I STATED I DON'T WANT THE SAME COVER DUE TO THE POOR MATERIAL AND QUALITY. I WANT A REFUND OR A DIFFERENT AND BETTER MADE CAR COVER. HIGHLY DISSATISFIED, WILL WRITE A REVIEW ON THEM EVERY CHANCE I HAVE SO THEY DON'T SELL ANYMORE POORLY CONSTRUCTED COVERS.

I purchased my RV cover in November of 2020. When I went in June of 2121 to remove the cove to use the RV there were several rips in the cover. I contacted CARCOVER.COM to get a refund since it was obvious it was not going holdup for me and they denied a refund, only a replacement for a $95 shipping fee. The product is not worth the money and customer service is not willing to help at all. It states lifetime warranty, but that is only good for one replacement. BEWARE AND DO NOT PURCHASE THINKING IT'S A QUALITY PRODUCT!